Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CARDELL BROWN

Jackson,MS

Summary

Skilled in regulatory compliance and customer relationship management, with a proven track record at Wendy

Overview

5
5
years of professional experience

Work History

Manager

Wendys Restaurant
Jackson, MS
12.2020 - Current
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.

Associate

GNC Live Well
Byram, MS
06.2023 - 12.2023
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Built relationships with customers by providing friendly customer service.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Helped customers locate items within the store using the inventory system.

Crew Member

Burger King
Jackson, MS
04.2023 - 11.2023
  • Resolved customer complaints in a professional manner.
  • Adhered to health department regulations regarding food handling procedures.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained an organized work area to ensure efficient operations.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Restocked kitchen supplies including food products and utensils.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Informed customers about daily specials in an engaging manner.

Crew Member

Chruch's Chicken
Jackson, MS
01.2021 - 09.2021
  • Resolved customer complaints in a professional manner.
  • Adhered to health department regulations regarding food handling procedures.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained an organized work area to ensure efficient operations.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Restocked kitchen supplies including food products and utensils.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Informed customers about daily specials in an engaging manner.

Management Trainee

Krystal's Restaurant
Byram, MS
02.2020 - 03.2021
  • Collaborated with senior management to ensure successful implementation of projects.
  • Developed and implemented strategies to improve customer service experience.
  • Resolved customer complaints by communicating effectively with all stakeholders.
  • Learned company processes, procedures and employee role functions.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Resolved customer issues efficiently to build loyalty.
  • Monitored inventory levels and assisted in supply chain management activities.
  • Engaged in customer service initiatives to improve client satisfaction levels.
  • Participated in leadership training sessions to develop managerial skills.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Some College (No Degree) - Criminal Justice

Mississippi Gulf Coast Community College
Perkinston, MS

Skills

  • Regulatory compliance
  • Clear communication
  • Verbal and written communication
  • Customer relationship management (CRM)
  • Conflict resolution
  • Customer service

References

References available upon request.

Timeline

Associate

GNC Live Well
06.2023 - 12.2023

Crew Member

Burger King
04.2023 - 11.2023

Crew Member

Chruch's Chicken
01.2021 - 09.2021

Manager

Wendys Restaurant
12.2020 - Current

Management Trainee

Krystal's Restaurant
02.2020 - 03.2021

Some College (No Degree) - Criminal Justice

Mississippi Gulf Coast Community College

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CARDELL BROWN