CARDELL BROWN
Jackson,MS
Summary
Skilled in regulatory compliance and customer relationship management, with a proven track record at Wendy
Overview
5
5
years of professional experience
Work History
Manager
Wendys Restaurant
Jackson, MS
12.2020 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Associate
GNC Live Well
Byram, MS
06.2023 - 12.2023
- Operated equipment such as scanners and scales correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized backroom areas to maintain a clean and organized work environment.
- Helped customers locate items within the store using the inventory system.
Crew Member
Burger King
Jackson, MS
04.2023 - 11.2023
- Resolved customer complaints in a professional manner.
- Adhered to health department regulations regarding food handling procedures.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Checked expiration dates on all products before serving them to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained an organized work area to ensure efficient operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Informed customers about daily specials in an engaging manner.
Crew Member
Chruch's Chicken
Jackson, MS
01.2021 - 09.2021
- Resolved customer complaints in a professional manner.
- Adhered to health department regulations regarding food handling procedures.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained an organized work area to ensure efficient operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Informed customers about daily specials in an engaging manner.
Management Trainee
Krystal's Restaurant
Byram, MS
02.2020 - 03.2021
- Collaborated with senior management to ensure successful implementation of projects.
- Developed and implemented strategies to improve customer service experience.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Learned company processes, procedures and employee role functions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved customer issues efficiently to build loyalty.
- Monitored inventory levels and assisted in supply chain management activities.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Participated in leadership training sessions to develop managerial skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Some College (No Degree) - Criminal Justice
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Regulatory compliance
- Clear communication
- Verbal and written communication
- Customer relationship management (CRM)
- Conflict resolution
- Customer service
References
References available upon request.
Timeline
Associate
GNC Live Well
06.2023 - 12.2023
Crew Member
Burger King
04.2023 - 11.2023
Crew Member
Chruch's Chicken
01.2021 - 09.2021
Manager
Wendys Restaurant
12.2020 - Current
Management Trainee
Krystal's Restaurant
02.2020 - 03.2021
Some College (No Degree) - Criminal Justice
Mississippi Gulf Coast Community College