Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Cardelle L. Banks

Cardelle L. Banks

McKinney,TX

Summary

A highly accomplished and visionary IT Director, Portfolio/Program/Project Management professional with multifaceted experience in strategic planning, partnership development, budget & capacity planning, continuous improvement, consensus building, training & development and project management. Proven success in implementing strategic initiative governance processes, launching successful team-building events, and raising funds for charitable foundations. A forward-thinking leader who leverages exemplary organizational and communication skills to provide sustainable solutions that improve efficiency and productivity, reduce costs, and maximize business ROI. Fosters a collaborative and positive team culture that encourages innovation and continuous improvement.


By having both business and technical background, it enhances the ability to adapt quickly to new environments and effectively interact with highly diverse audiences.


As an IT Director, specialized in the growth and development of employees and helping others to discover their true potential. By focusing on natural strengths, abilities, passion, motivation, talents and the well-being of the employees; results in more productivity, collaboration and a positive environment that will drive company growth.

Overview

20
20
years of professional experience
5
5
Certification

Work History

Director, Portfolio Management (SVP)

PNC Bank
03.2020 - 12.2023
  • Managed over 100 individuals, varying in roles, across multiple states.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Facilitated cross-functional collaboration for improved decision-making processes within organization.
  • Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Manager, Portfolio Management III (VP)

PNC Bank
09.2016 - 03.2020
  • Managed 25 senior-level employees with development and approval process for strategic initiative governance within retail digital portfolio.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed and motivated employees to be productive and engaged in work.

Senior Manager, IT Program Management Oversight

Highmark Blue Cross Blue Shield
10.2012 - 08.2016
  • Managed staff of approximately 17+ direct reports
  • Managed $100M annual budget effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Recruited, interviewed and hired of employees and implemented mentoring program to promote positive feedback and engagement.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

IT Program Manager, Office of CIO

Highmark Blue Cross Blue Shield
12.2011 - 10.2012
  • Mentored 10 junior team members, empowering them to take on leadership roles within organization.
  • Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
  • Spearheaded continuous improvement efforts across IT programs, leading to increased productivity and overall operational efficiency.
  • Proven ability to learn quickly and adapt to new situations.
  • Aligned IT solutions and deliverables with company strategic vision.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Responsible for risk management: ensuring that no adverse impacts occurred in production environment due to release of new software or enhancements to organizations systems/applications.

Education

Master of Science - Information Technology Project Management

Robert Morris University
Coraopolis, PA
05.2009

Bachelor of Arts - Business Management And Communications

Carlow University
Pittsburgh, PA
05.2006

Skills

  • Adaptability & Agility/ Lead & Adapt to Change
  • Budget Development
  • Collaboration & Conflict Resolution/ Build Trust & Credibility
  • Delegating Work
  • Emotional Intelligence
  • Executive Leadership Presence/ C-Level/ Courageous Communicator
  • Healthcare Acumen
  • Innovation & Creativity/ Innovate for Growth
  • Portfolio/ Program/ Project Management
  • Relationship Building/ Networking/ Focus on Customer Success
  • Resource Management & Development/ Staff Hiring/ Talent Management
  • Strategic Thinking/ Strategic Problem Solver

Accomplishments

  • Managed over 100 individuals, varying in roles, across multiple states.
  • Developed strong partnerships with CIO leaders and other key sponsors across the organization.
  • Implemented innovative and creative solutions in order to successfully retain a 95% employee retention rate.
  • Held accountability for multi-million dollar initiative portfolio budget, while working to ensure success of the portfolio.
  • Analyzed and reported information related to strategic initiative portfolio key performance indicators against the 90% target.
  • Achieved charitable donations in the amount of $10K through effectively helping with the Caring Foundation.

Affiliations

  • Project Management Institute (PMI)

Certification

Certified SAFE Agilist/Leading SAFE (6.0) SA

Project Management Professional (PMP) - Pittsburgh, Pennsylvania

ITIL Foundation Certification, Pittsburgh, Pennsylvania

Lean Six Sigma, Yellow Belt, Pittsburgh, Pennsylvania

Scrum Master Certified

Timeline

Director, Portfolio Management (SVP)

PNC Bank
03.2020 - 12.2023

Manager, Portfolio Management III (VP)

PNC Bank
09.2016 - 03.2020

Senior Manager, IT Program Management Oversight

Highmark Blue Cross Blue Shield
10.2012 - 08.2016

IT Program Manager, Office of CIO

Highmark Blue Cross Blue Shield
12.2011 - 10.2012

Master of Science - Information Technology Project Management

Robert Morris University

Bachelor of Arts - Business Management And Communications

Carlow University

Similar Profiles

CREATE PROFILE
Cardelle L. Banks