Trisha Carden
Milton,FL
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant
Santa Rosa Medical Center Outpatient Physical Therapy
12.2021 - 07.2023
- Reviewed charts to ensure all required codes, signatures and documentation was provided before submission to the proper physician or insurance company
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Streamlined front desk operations through the implementation of an effective patient check in.
- Communicated with other healthcare professionals and facilities to maintain high-quality care so patient care can remain priority across professionals.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Conducted insurance verification and some preauthorization's and managed patient charts.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used NetHealth Redoc for Physical Rehab to schedule appointments for Physical Therapy and Dry Needling appointments.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Directed patients to Evaluation rooms, fielded questions, and prepared patients for Physical Therapists and Physical Therapy Assistants
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for 7 clinician Physical Therapy facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and processed patient referrals and sent out notes of progress to referring physicians.
- Conducted patient intake interviews, recording and documenting relevant information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Veterinary Assistant/Receptionist
Santa Rosa Veterinary Clinic
01.2019 - 01.2021
- Hired by new Owner/Manager Dr. Michael Padgett - Jan 2019
- Facilitated regular inventory of necessary items, medications, instruments and supplies for surgical and dental procedures through regular stock checks, ordering, and organizing storage areas.
- Administered medications to animals in treatment as prescribed by Veterinarian and documented medication and changes in condition into electronic medical record.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays ultrasounds.
- Assisted in administration of vaccinations, and treatments as prescribed by veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness, comfort, safety, nutrition, hydration, and monitoring of recovering animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork, flexibility, adaptability, willingness to learn new skills, support colleagues, achieve practice goals & objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Expedited laboratory processing times by collecting and conducting blood, urine and fecal samples efficiently for chemistry, hematology or other testing purposes.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Prepared animals for surgery, including pre-operative care and improved animal post-operation recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Improved patient care with diligent follow-up calls to assess recovery of animal's post-treatment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Prepared and administered diets and feedings according to instructions.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected cash, card, check, and electronic payments, processed transactions and updated relevant records.
Veterinary Assistant/Receptionist
Santa Rosa Veterinary Clinic
06.2003 - 12.2018
- Hired by original owner/manager Martha Owens and owner/primary Veterinarian Dr. Nancy Smith, DVM (both retired).
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under supervision of veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring sterile environment and properly handing instruments to veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Performed dental cleanings and extractions under supervision of veterinarian, promoting improved oral health for patients.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administered vaccinations to variety of animal species.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Designed and created client education materials and marketing materials for hospital services.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Some College (No Degree) - Nursing
Fortis
Pensacola, FL 01.2020 - 05.2023
Some College (No Degree) - Medical Office Specialist
Fortis
Pensacola, FL 07.2013 - 05.2013
High School Diploma -
Jay High School
Jay, FL05.2006
Skills
- Office Administration / Clerical Support / Professionalism / Customer Service / Client Relations
- Documenting / charting / data entry / transcribing and dictation
- Multiple Clinician Scheduling / Calendar Management / Event Coordination / Meeting plans / Internal Communication
- Google Drive / Excel / MS Word / MS Outlook / MS Office Suite
- Health Medical Records Management / Confidential Document Control / HIPPA
- Invoice / Payment Processing / Payment arrangement Documenting / Chart documenting across multiple platforms
- Positivity / Communication / Teamwork
- Relationship building within teammates / doctors / clients / patients / other facilities / medical sales representatives / community outreach
- Inventory Systems / Purchase orders organization
Personal References
- Alisha Cadenhead, Office Manager for Gulf Coast Merchant Services, (850) 995-4414
- Linda Carden, Office Manager at Clearway Pain Solutions, (850) 637-5352
- Kevin Chobert, Director of Physical Therapy at Santa Rosa Medical Center Outpatient Physical Therapy (850)626-5187 or (850) 530-5887, Hired me at SRMCPT
- Kassie Plowman, My Office Manager for Santa Rosa Medical Center Outpatient Physical Therapy (850) 626-5187, Trained me at SRMCPT (now in a new role at SRMCPT, no longer Office Manager)
- Rachel Sadler, Veterinary Assistant and Certified medical assistant, Santa Rosa Veterinary Clinic, (850) 382-7785, I trained at the Veterinary office
- Dr. Michael Padgett, Owner/Veterinarian at Santa Rosa Veterinary Clinic, (850) 623-2564, Hired me when he bought SRVC
- Marti Owens, Retired Owner/Office Manager at Santa Rosa Veterinary Clinic, (850) 723-1723, Originally hired/trained me at SRVC
Timeline
Administrative Assistant
Santa Rosa Medical Center Outpatient Physical Therapy
12.2021 - 07.2023
Some College (No Degree) - Nursing
Fortis
01.2020 - 05.2023
Veterinary Assistant/Receptionist
Santa Rosa Veterinary Clinic
01.2019 - 01.2021
Some College (No Degree) - Medical Office Specialist
Fortis
07.2013 - 05.2013
Veterinary Assistant/Receptionist
Santa Rosa Veterinary Clinic
06.2003 - 12.2018
High School Diploma -
Jay High School
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