Andrea Cardenas
San Diego,Ca
Summary
I am a dedicated individual with high leadership and interpersonal skills. I have advanced training and experience in staff management and development. I am able to efficiently lead a group of individuals and provide clear direction, while fostering a positive work environment. I remain professional and tactful in all situations with focus on increasing satisfaction and retention. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Pediatric Therapy Works
10.2021 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Detention Officer
CoreCivic
08.2018 - 10.2021
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Responded promptly to emergency situations and provided medical aid.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Processed visitors and attorneys arriving to see prisoners.
- Supervised and controlled behavior of approximately 128 inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Assisted in intake and release of inmates.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
Security Officer/ Personnel Supervisor
SeaWorld Parks & Entertainment
01.2015 - 08.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Managed security staff rotation for position coverage on breaks.
- Conducted daily money escorts.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
Member Service Representative/ Manager
YMCA
04.2014 - 09.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained and managed customer files and databases.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Education
Associate of Science - Criminal Justice
UEI College
Chula Vista, CA09.2014
High School Diploma -
San Ysidro High School
San Diego, CA06.2012
Skills
- Bilingual (English / Spanish)
- Administrative Management
- Verbal and Written Communication
- Employee Scheduling
- Customer Relations
- Report Writing
- Billing and Invoicing
- Excellent Multitasking Abilities
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
.
Certificates and References are available upon request.
Timeline
Office Manager
Pediatric Therapy Works
10.2021 - Current
Detention Officer
CoreCivic
08.2018 - 10.2021
Security Officer/ Personnel Supervisor
SeaWorld Parks & Entertainment
01.2015 - 08.2018
Member Service Representative/ Manager
YMCA
04.2014 - 09.2015
Associate of Science - Criminal Justice
UEI College
High School Diploma -
San Ysidro High School
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