Cardessa Caldwell
Palmdale,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Smart & Final Extra
01.2015 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
Case Manager
Youth Group
06.2010 - 05.2020
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Evaluated treatment plans against individual goals and healthcare standards.
- Partnered with local organizations to expand access to social and community services.
- Utilized grant writing skills to secure additional program funding.
Education
Highschool Diploma - Social Studies Education
Crenshaw Arts-Technology Charter High School
Los Angeles, CA06.2009
Skills
- Staff Development
- Business Development
- Contract Management
- Performance Management
- Expense Tracking
- Financial Management
- Strategic Planning
- Policy Implementation
- Operations Management
- Lead Generation
- Key Performance Indicators
- Time Management
- Sales Techniques
- Brand Management
- Sales Management
- Complex Problem-Solving
- Project Management
- Staff Management
Accomplishments
- Supervised team of 30 staff members.
- Collaborated with team of 30 in the development of Youth project.
Certification
- CM - Certified Manager Certification
Timeline
Manager
Smart & Final Extra
01.2015 - 12.2020
Case Manager
Youth Group
06.2010 - 05.2020
Highschool Diploma - Social Studies Education
Crenshaw Arts-Technology Charter High School
- CM - Certified Manager Certification
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