Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Cardies Berry

Cardies Berry

River Ridge,LA

Summary

Dependable Customer Service with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Detail-oriented Security Officer professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Performance-oriented Independent Contractor with proven attention to detail and Medical Courier experience. Drives project success and customer satisfaction with high-quality work. Expert in Customer Service and always willing to go extra mile to meet budget and schedule targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

20
20
years of professional experience

Work History

Independent Contractor

All Med Express
Baton Rouge, LA
02.2023 - Current
  • Managed multiple routes concurrently while meeting all deadlines.
  • Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
  • Recorded accurate mileage for each delivery route.
  • Maintained adherence to stringent delivery deadlines.
  • Followed established protocols when transporting hazardous materials.
  • Responded quickly to any changes or requests from dispatch personnel.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Maintained detailed logs of all deliveries including dates, times, locations.
  • Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
  • Coordinated delivery of medical specimens to appropriate laboratory facilities.
  • Scanned inbound and outbound packages to sort for destination.
  • Verified orders for accuracy before deliveries were made.
  • Ensured timely pick up and delivery of packages within designated time frames.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Communicated customer complaints, requests and feedback to company management.
  • Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.

Independent Contractor

DoorDash
Baton Rouge, LA
08.2022 - Current
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Offered customers information about restaurant menu items or special promotions.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Maintained vehicle according to company and state safety requirements.
  • Identified potential problems or complaints from customers and took appropriate action as necessary.
  • Ensured that the correct order was delivered to the customer.
  • Complied with company policies related to safe driving practices and procedures.
  • Collected tips from customers through hands-free electronic methods.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Recorded weekly hours and mileage for accurate payment.
  • Delivered fresh food to customers across local area.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Provided excellent customer service throughout the delivery process.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Recorded deliveries and daily sales transactions.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Followed all safety protocols while driving.
  • Recorded accurate mileage log information during each shift.
  • Navigated local streets and highways with ease using GPS system.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.

Correctional Sergeant

Workforce LLC
Baton Rouge, LA
08.2022 - 02.2023
  • Settled disputes between inmates.
  • Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
  • Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Assigned inmates to open and appropriate housing units.
  • Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
  • Prepared written reports concerning inmate's misconduct.
  • Conducted random searches for contraband items such as weapons or drugs.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Ensured compliance with departmental policies, regulations and procedures.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Enforced discipline among inmates according to established rules and regulations.

Correctional Sergeant

Dixon Correctional Institute
Jackson, LA
11.2016 - 01.2023
  • Settled disputes between inmates.
  • Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
  • Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Assigned inmates to open and appropriate housing units.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
  • Maintained order in building and on grounds of prison.
  • Prepared written reports concerning inmate's misconduct.
  • Conducted random searches for contraband items such as weapons or drugs.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Maintained records related to inmate movements, disciplinary actions taken against inmates, grievances filed by prisoners and other relevant data.
  • Assisted in training new correctional officers on proper security protocols and procedures.
  • Communicated information regarding security, safety and operations through chain of command.
  • Diffused disruptive behavior by verbal interventions.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Security Officer

America Citadel
Baton Rouge, LA
06.2013 - 08.2016
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Responded to alarms and conducted investigations as required.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Assisted with crowd control during large events held at the facility.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Maintained high levels of alertness throughout shifts.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Confirmed visitor identification prior to granting entry into the building.
  • Checked for safety hazards and took corrective action when necessary.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Guarded restricted areas to prevent unauthorized entry.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Completed incident reports to record security or loss prevention incidents.
  • Verified photo IDs and tickets to allow guests passage.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Provided escorts for visitors as needed throughout the facility.
  • Monitored premises and recorded activity in daily officer reports.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Performed first aid and CPR when necessary during emergency situations.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Ticket Agent

Greyhound
Baton Rouge, LA
04.2009 - 11.2012
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Built and maintained productive relationships with employees.
  • Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Performed cashier duties such as handling payments by credit cards, checks or cash.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assisted travelers with special needs or requests during check-in process.
  • Answered phone calls from customers regarding flight information and other related queries.
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Assisted customers with ticketing inquiries and purchase of tickets.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Provided support to gate agents when needed during peak travel times.
  • Monitored airport security regulations and ensured that all passengers were compliant with safety procedures.
  • Printed itineraries and tickets for average of [Number] passengers each day.
  • Sold, printed, and issued [Type] tickets to customers following all applicable guidelines.
  • Resolved customer complaints in a professional manner.
  • Processed reservation changes and cancellations for customers.
  • Took reservations from patrons by phone or online.
  • Updated passenger information into the system prior to departure.
  • Offered and sold travel insurance products and services when appropriate.
  • Collected baggage fees, excess baggage charges and other applicable fees from passengers.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Maintained schedule of class assignments to meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Security Officer

Wakenhut Security
Baton Rouge, LA
03.2004 - 02.2009
  • Reported safety hazards for remediation response.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Responded to alarms and conducted investigations as required.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
  • Assisted in the development and implementation of security policies and procedures.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Maintained high levels of alertness throughout shifts.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Confirmed visitor identification prior to granting entry into the building.
  • Checked for safety hazards and took corrective action when necessary.
  • Guarded restricted areas to prevent unauthorized entry.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Verified photo IDs and tickets to allow guests passage.
  • Observed patrons and customers to quickly address security situations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Provided escorts for visitors as needed throughout the facility.
  • Maintained accurate logs of all security related activities.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Monitored premises and recorded activity in daily officer reports.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Education

High School Diploma -

Alcee Fortier Sr. High
5624 Freret St. New Orleans, La. 70118
05-1986

Skills

  • Deadline-Oriented
  • GPS Navigation
  • Vehicle Maintenance
  • Route Planning
  • Punctuality
  • Delivering Time-Sensitive Specimens
  • Logistics and Transportation
  • Working Independently
  • CCTV Surveillance
  • Emergency Response
  • Identification Verification
  • CCTV Monitoring
  • Stationary Surveillance
  • Emergency Management
  • Document Management
  • Incident Reporting
  • Weapons Training
  • General Security
  • Interior and Exterior Patrol
  • Surveillance
  • Screening Wands
  • First Aid and CPR Certified
  • Shift Work Experience
  • Report Writing
  • Complex Problem-Solving

Accomplishments

Accomplishments as a Correctional Sergeant I had many promotion went from Dorm Sergeant to Front Gate/Trip Officer Sergeant and made Correctional Master Sergeant and was transferred to DOC HeadQuarter Officer in Baton Rouge,La.

Timeline

Independent Contractor

All Med Express
02.2023 - Current

Independent Contractor

DoorDash
08.2022 - Current

Correctional Sergeant

Workforce LLC
08.2022 - 02.2023

Correctional Sergeant

Dixon Correctional Institute
11.2016 - 01.2023

Security Officer

America Citadel
06.2013 - 08.2016

Ticket Agent

Greyhound
04.2009 - 11.2012

Security Officer

Wakenhut Security
03.2004 - 02.2009

High School Diploma -

Alcee Fortier Sr. High

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Cardies Berry