Cardin Stubbs

Call Representative:

• provided excellent customer service by responding to inquiries in a timely and professional manner.
• Provided excellent customer service by responding to inquiries in a timely and professional manner.
• Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
• Ensured that proper follow up was completed after each interaction with a customer.
• Verified patient demographic information in order to ensure accuracy of data entry.
• Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
• Scheduled appointments for patients using the electronic health records system.
• Adhered to HIPAA regulations when handling confidential patient information.

Referral Specialist:

• Assisted patients in understanding their insurance coverage, and answered questions about referrals, authorizations, and other related issues.
• Collaborated with team members to ensure the accuracy of referral data entered into the system.
• Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
• Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.

Checkout: Imaging Scheduling/ Surgery Scheduling:

• Conducted follow-up calls for missed or cancelled appointments.
• Responded to incoming calls, scheduling and rescheduling appointments as requested.
• Informed patients of preparation requirements needed prior to their scheduled appointments; provided instructions as necessary.
• Scheduled and coordinated imaging procedures for patients; communicated with physicians, nurses and other medical staff to ensure proper patient care.
• Collaborated with team members in developing strategies that improved overall workflow efficiency.
• Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
• Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
• Provided patient education and answered questions regarding the surgery process.
• Conducted follow up calls with patients after their procedure was completed.
• Scheduled follow-up appointments as designated by physician.

• Maintained up-to-date knowledge of store merchandise and policies.
• Handled customer complaints in a professional manner.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Greeted customers and provided exceptional customer service.
• Built and maintained relationships with peers and upper management to drive team success.
• Helped customers find specific products, answered questions, and offered product advice.

Fulfillment Associate:

• Loaded items onto pallets or into containers for shipment.
• Communicated effectively with other departments regarding order status updates.
• Assisted customers with pick-up orders at designated loading docks or drive-through areas.
• Operated handheld scanners to track merchandise throughout fulfillment process.
• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
• Accepted, processed and quickly filled orders.
• Assisted in training new fulfillment associates, sharing best practices and tips.