Hi, I’m
Cardon Kempton
Summary
Accomplished Technology Solutions Consultant at ImageNet Consulting, adept in business analysis and fostering robust client relationships. Spearheaded digital transformation initiatives, enhancing operational efficiency and client satisfaction. Proven track record in technical requirement design and CRM, achieving significant revenue growth through strategic solution implementation and exceptional service delivery.
Professional solutions expert equipped to drive impactful change through innovative strategies and client-focused service. Known for fostering collaboration and achieving results within dynamic environments. Reliable and adaptable, ensuring team alignment and project success. Proficient in needs analysis and solution design.
Offering strong analytical and communication skills, ready to learn and grow in dynamic environment. Brings understanding of software solutions and technical support, quickly adapting to new challenges. Ready to use and develop problem-solving and client engagement skills in High Performance Workstation Sales Specialist role.
Overview
12
years of professional experience
Work History
ImageNet Consulting
Technology Solutions Consultant
04.2020 - Current
Job overview
- Defined and described logistics of proposed projects to customers.
- Created detailed documentation for each project, ensuring seamless handover to support teams upon completion.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Developed comprehensive strategies for clients, resulting in improved business processes and increased efficiency.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Increased client satisfaction by providing tailored solutions based on individual needs and industry trends.
- Performed proof of concept demonstrations, instructing potential customers on benefits of Managed Print Services, Managed IT Services, Enterprise Content Management, Audio Visual Solutions.
- Managed diverse projects and resolved complex issues to support timely completion.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Increased productivity by collaborating with management to develop process improvements.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Implemented corrective actions to fix root causes of various issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
ImageNet Consulting
Virtual Chief Information Officer
05.2022 - 12.2023
Job overview
- Established a culture of continuous improvement within the IT department through regular performance evaluations and skill development opportunities.
- Evaluated emerging technologies to identify potential competitive advantages for adoption within the company''s strategic roadmap.
- Managed financial, operational and human resources to optimize business performance.
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
- Increased revenue generation by identifying opportunities for IT-enabled growth and driving related projects.
- Led digital transformation initiatives to modernize business processes and improve overall efficiency.
- Searched for and approved purchases of new equipment.
- Trained staff members on computer use and updated systems.
- Reduced downtime with proactive monitoring, maintenance, and troubleshooting of IT systems.
- Spearheaded cloud migration initiatives, resulting in increased scalability, flexibility, and cost reduction for the organization.
- Enhanced cybersecurity measures by conducting risk assessments and implementing security protocols.
- Improved customer satisfaction levels with the development and implementation of user-friendly interfaces and applications.
- Championed change management efforts to drive successful implementation of new technologies or processes throughout the organization.
- Accelerated software development lifecycles by adopting agile methodologies, improving time-to-market for critical projects.
Advanced Network Management Inc
Account Manager - B2B Business Development
11.2018 - 04.2020
Job overview
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
- Achieved significant cost savings through effective vendor negotiation tactics while maintaining strong working relationships with suppliers.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Championed company values both internally and externally, serving as a positive ambassador for the organization.
- Organized successful trade shows and events showcasing company products, resulting in increased interest from prospective clients.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Secured new business opportunities through networking and relationship-building activities.
- Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Enhanced cross-functional collaboration by communicating regularly with colleagues in various departments, sharing insights, and working together on projects.
- Conducted market research to identify potential clients and developed targeted sales strategies.
ImageNet Consulting
Business Solutions Consultant
02.2014 - 11.2018
Job overview
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Established strong relationships with clients, fostering trust and promoting long-term partnerships.
- Negotiated contracts with vendors and suppliers to secure favorable pricing and terms for essential productsservices.
- Collaborated with cross-functional teams to design, develop, and implement innovative business solutions.
- Improved operational efficiency by identifying opportunities for automation and process improvement across the organization.
- Provided expert guidance on best practices in change management, leading clients through successful transformation initiatives.
- Served as a liaison between technical teams and end-users, ensuring seamless communication throughout project life cycles.
- Developed post-sale technical processes for installation and technical support.
San Juan Printing
Production Manager
09.2012 - 02.2014
Job overview
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed internal operational standards and productivity targets.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Coordinated with other departments to align production with customer requirements.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals.
Education
San Juan CollegeFarmington, NM
No Degree from General Studies
Maricopa Community Colleges, Mesa Community CollegeMesa, AZ
No Degree from General Studies
University of PhoenixTempe, AZ
No Degree from Business Management
Skills
- Business analysis
- Sales support
- Technical requirement design
- Product evangelism
- Training curriculum design
- Software implementation
- Proposal development
- PoC demonstration
- Support response coordination
- Customer needs assessment
- Customer relationship management (CRM)
- Requirements gathering
Accomplishments
- Achieved Eagle Scout Award through the Boy Scouts of America by introducing nesting boxes for the Mountain Western Bluebird.
Languages
Portuguese
Full Professional
Spanish
Professional Working
Timeline
Virtual Chief Information Officer
ImageNet Consulting
05.2022 - 12.2023
Technology Solutions Consultant
ImageNet Consulting
04.2020 - Current
Account Manager - B2B Business Development
Advanced Network Management Inc
11.2018 - 04.2020
Business Solutions Consultant
ImageNet Consulting
02.2014 - 11.2018
Production Manager
San Juan Printing
09.2012 - 02.2014
San Juan College
No Degree from General Studies
Maricopa Community Colleges, Mesa Community College
No Degree from General Studies
University of Phoenix
No Degree from Business Management
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