Summary
Overview
Work History
Education
Skills
Timeline
Generic

Careasa Crawford

Atlanta,GA

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my punctuality and route planning skills at DoorDash to exceed delivery targets. My ability to foster positive relationships and efficiently manage multiple priorities led to significant service quality improvements, showcasing my proactive problem-solving and GPS navigation expertise. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Food Courier

DoorDash
08.2020 - 06.2024
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Improved overall delivery speed and efficiency by staying up-to-date on local traffic conditions, adjusting routes as needed to avoid delays.
  • Developed strong relationships with restaurant staff, fostering a positive work environment that led to improved overall service quality.
  • Ensured proper food handling techniques were followed as per industry standards, maintaining cleanliness within delivery bags and vehicles.
  • Promoted a positive brand image through professional conduct while representing the company during all interactions with clients and partners.
  • Supported team members during peak hours, collaborating to ensure smooth workflow and timely deliveries.
  • Managed multiple priorities simultaneously under tight deadlines without compromising service quality or safety protocols.
  • Demonstrated exceptional time management skills, consistently meeting or exceeding target delivery times for both pick-up and drop-off tasks.
  • Assisted in streamlining the order process, promptly addressing any issues or concerns from customers and restaurants.
  • Handled cash payments accurately, balancing daily revenue accounts at the end of each shift without discrepancies.
  • Provided support in resolving any discrepancies between customer orders and delivered items quickly, ensuring a satisfactory resolution.
  • Maximized fuel efficiency by planning strategic routes that combined multiple deliveries in close proximity whenever possible.
  • Increased efficiency by utilizing GPS navigation systems to plan optimal routes for pick-up and delivery points.
  • Adhered to company policies and procedures, maintaining a safe driving record while operating vehicles for food transportation purposes.
  • Fostered customer loyalty by consistently delivering excellent service, leading to repeat business from satisfied clients.

In-Home Nanny

Bianca Corbett-Parks
12.2018 - 05.2020
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Aided in cognitive development by incorporating educational games and activities into daily routines.
  • Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
  • Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
  • Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
  • Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
  • Encouraged creativity through arts and crafts projects fostering fine motor skill development.
  • Improved children''s social skills by organizing playdates and group outings.
  • Assisted in developing motor skills through engaging physical activities tailored to each child''s abilities.
  • Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
  • Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Involved children in caring for household pets and chores.
  • Drove children to dance, cheer, and sports practices.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Monitored children's play activities to verify safety.
  • Assisted with light housekeeping duties as well as running errands.
  • Taught children basic life skills, manners and personal hygiene.
  • Helped children complete homework assignments and school projects.

Customer Support Specialist

Brielle Little
07.2017 - 08.2018
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained and managed customer files and databases.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.

Commercial Janitorial Cleaner

The Burks Companies
10.2017 - 02.2018
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
  • Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
  • Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
  • Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
  • Optimized workflow efficiency by strategically organizing tasks based on priority and time constraints without sacrificing quality results.
  • Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
  • Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
  • Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
  • Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
  • Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
  • Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
  • Enhanced team morale by fostering a positive and supportive atmosphere among janitorial staff members, leading to increased productivity and job satisfaction.
  • Demonstrated flexibility by adapting to changing priorities and adjusting work schedules as needed for special events or emergency situations.
  • Assisted in reducing maintenance costs through proactive identification of potential issues and timely reporting to management.
  • Supported the facility''s maintenance team by assisting with minor repairs, painting, and other tasks as needed to keep the building in top condition.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Housekeeper

Residence Inn Marriott
05.2017 - 07.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.

Education

GED -

Atlanta Technical College
Atlanta, GA

No Degree - Medical Assistant

Everest Institute - Atlanta Downtown
Atlanta, GA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling

Timeline

Food Courier

DoorDash
08.2020 - 06.2024

In-Home Nanny

Bianca Corbett-Parks
12.2018 - 05.2020

Commercial Janitorial Cleaner

The Burks Companies
10.2017 - 02.2018

Customer Support Specialist

Brielle Little
07.2017 - 08.2018

Housekeeper

Residence Inn Marriott
05.2017 - 07.2017

GED -

Atlanta Technical College

No Degree - Medical Assistant

Everest Institute - Atlanta Downtown

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Careasa Crawford