Summary
Overview
Work History
Education
Skills
Certification
Reading, Surfing the internet and Cooking
Languages
Timeline
Generic

Careema Dalton-Pinnock

Plantation,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Teleperformance USA
08.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Accounting Clerk

St.Thomas Municipal Corporation
12.2016 - 03.2020
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Managed accounts payable and receivables and payroll.
  • Maintained accounting records utilizing in-house and client systems.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained compliance with company standards and legal requirements.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.

Receptionist

Beauty Matters
10.2013 - 11.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Filling Clerk/Customer Relationship Officer

National Solid Waste Management Authority
07.2011 - 07.2012
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Created customer support strategies to increase customer retention.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Worked with clients to address and respond to client and partnership management issues.
  • Educated customers about waste management options and processed purchases.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Certified Teacher Assistant

White Horses Basic School
10.2007 - 06.2009
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books and materials.

Education

Certify in The Comprehensive Reading Course - The Comprehensive Reading Course in Education

Mico University College
Kingston, Jamaica
06.2014

Certify Secretary/Office Admin/Receptionist - Secretarial Skills And Business Administration

National Academy
Kingston, Jamaica
04.2011

High School Diploma -

Yallahs High
St.Thomas, Jamaica
07.2006

Skills

  • Customer Information Databases
  • Correspondence Writing
  • Customer Order Management
  • Claim Validity Determination
  • Policy and Procedure Adherence
  • Microsoft PowerPoint
  • Verbal and Written Communication
  • LexisNexis
  • Microsoft Dynamics
  • Judgment and Decision-Making
  • Managing Purchasing Activities
  • Web Browser Software
  • Facebook
  • Microsoft Project
  • LinkedIn
  • Microsoft Excel
  • Microsoft Outlook
  • Writing
  • Meeting Note-Taking
  • Microsoft Word
  • Administering Payroll
  • Coordination
  • Active Listening
  • Inventory Purchasing
  • High-Volume Phone Inquiries
  • Google Drive
  • Mail Distribution
  • McAfee
  • Report Writing
  • Confidentiality Understanding
  • Filing Experience
  • Accounting Techniques
  • Microsoft Access
  • Timekeeping Software
  • Journal Updating
  • Accounts Payable and Receivable
  • Critical Thinking
  • Team Development
  • Typing Proficiency
  • Staff Training
  • Filing
  • Call Volume and Quality Metrics
  • Trained in Salesforce
  • Conflict Resolution
  • Report Preparation
  • Credit Card Payment Processing
  • Documentation
  • Reading Comprehension
  • Training Development Aptitude
  • Customer Service
  • Technical Support
  • Train with Expedia Account
  • Train with Sprint/T-Mobile
  • Train with Charles Schwab
  • Order Processing
  • Recordkeeping Strengths
  • Train in Sabre
  • Train in Client Central

Certification

  • Sabre Training - three weeks
  • Sales Force Training - three weeks
  • Client Central Training- four weeks
  • CXONE Training- one week
  • Secretary Skills/Business Administration-18months
  • The Reading Comprehensive Course- 6months

Reading, Surfing the internet and Cooking

> I enjoy reading because it build my vocabulary and help me relax and stay focus.


> I try to educate myself on new things daily by doing daily research on the internet nd getting myself knowledgeable on current things in society.


> I enjoy spending time cooking with my family.

Languages

English
Full Professional

Timeline

Customer Service Specialist

Teleperformance USA
08.2021 - Current

Accounting Clerk

St.Thomas Municipal Corporation
12.2016 - 03.2020

Receptionist

Beauty Matters
10.2013 - 11.2016

Filling Clerk/Customer Relationship Officer

National Solid Waste Management Authority
07.2011 - 07.2012

Certified Teacher Assistant

White Horses Basic School
10.2007 - 06.2009

Certify in The Comprehensive Reading Course - The Comprehensive Reading Course in Education

Mico University College

Certify Secretary/Office Admin/Receptionist - Secretarial Skills And Business Administration

National Academy

High School Diploma -

Yallahs High
Careema Dalton-Pinnock