Wix
Careen Tyler
Vista,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Children’s Choice Academy
Vista
11.2024 - Current
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Adapted instructional methods based on individual student needs.
- Developed lesson plans that incorporated creative teaching techniques.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Led story time sessions designed to promote literacy skills among young learners.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Administered assessments throughout the year to gauge student understanding of content material.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Observed children to record development.
- Monitored student progress to ensure cooperation and growth.
Caregiver
Care.com Inc
Encinitas, California
05.2024 - Current
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Accompanied clients to social events such as movies or plays.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contacted medical providers on behalf of clients to follow up on appointments.
Lead Preschool Teacher & Social Media Manager
Happy Times Child Development Center
Vista, California
10.2022 - 11.2024
- Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
- Maintained accurate records of attendance, grades, assessments and other important information pertaining to each student.
- Participated in team meetings with administrators to review curriculum objectives or discuss school policies.
- Monitored classroom supplies inventory levels and ordered new items as needed.
- Provided individualized instruction to each student based on their needs and interests.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
- Observed and documented students' growth and development throughout the year.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Ensured compliance with all state regulations related to preschool education standards.
- Mentored new teachers within the program by providing feedback on teaching methods or strategies used in the classroom.
- Incorporated cultural diversity into lesson plans so students could learn more about different cultures around the world.
- Utilized technology tools such as educational software programs or interactive whiteboards during lessons.
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Collaborated with other teachers to plan special events such as field trips or holiday parties.
- Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
- Integrated music into everyday activities to foster creativity among students.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Implemented hands-on, play-based strategies for experiential learning.
- Adapted instructional techniques according to student learning styles and progress.
- Maintained attendance records.
- Administered and documented results of student assessments.
- Maintained daily records of individual activities, behaviors, meals and naps.
Entrepreneur
Careen.Creations
Vista, CA
06.2020 - 06.2023
- Led brainstorming sessions to generate innovative ideas for new ventures.
- Identified and secured strategic partnerships with vendors and suppliers.
- Monitored competitors' activities in order to stay ahead of the curve.
- Developed business plans and strategies for new product launches.
- Maintained relationships with key clients to secure repeat business.
- Coordinated with cross-functional teams to ensure timely delivery of projects.
- Established pricing structures for products and services.
- Researched emerging technologies that could enhance existing products.
- Managed marketing campaigns to increase brand awareness and visibility.
- Conducted market research to understand customer needs and preferences.
- Identified operational weaknesses and developed improvement plans to correct problems.
- Developed strategies for building income, distribution models and customer acquisition plans.
- Assisted in designing new candle collections to meet customer needs.
- Developed strategic plans for launching new products or services into the market.
- Generated weekly reports on progress of marketing initiatives.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Desk Medical Receptionist
Active Mobility Chiropractic Group
Vista
03.2022 - 01.2023
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Followed infection control procedures to protect patients and staff in waiting area.
- Checked patients in and out for appointments and collected co-payments.
Retail Sales Associate & Social Media Sales
American Eagle Outfitters, Inc
Carlsbad, CA
11.2020 - 07.2022
- Demonstrated knowledge of store products and services.
- Kept informed about new products arriving at the store on a regular basis.
- Stocked shelves with merchandise according to company standards.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Participated in team meetings and training sessions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized displays to attract customers and promote sales.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained records related to sales for store management.
Volunteer
Me To We
Vista, California
11.2018 - 06.2019
- Organized and maintained records of volunteer hours and donations.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Collaborated with other volunteers to create a positive work environment.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Developed and implemented fundraising approaches to raise money for cause.
Education
High School Diploma -
Vista Visions Academy
Vista, California05-2021
Some College (No Degree) - Early Childhood Education
Palomar College
San Marcos, CASkills
- Microsoft Office Suite
- Microsoft Excel
- QuickBooks & Wix
- Conflict resolution techniques
- Certified in early childhood education
- Group and individual instruction
- Development observation
- Effective stakeholder communication
- Customer interaction consistency
- Safety protocols adherence
- Experienced with management software tools
- Detail-oriented administrative assistance
- Team collaboration
- Efficient scheduling
- Typing proficiency
- Customer education
- Document control
- Social media management
- Personnel management
- Microsoft Excel
Certification
- Certified Associate Teacher, Palomar College
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hoursPaid sick leavePersonal development programsPaid time offCareer advancementCompany CultureWork from home optionQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
References
References available upon request.
Software
Canva
Microsoft
PCOS
ProCare
Brightwheel
Cricut
Languages
English
Native language
ASL
Beginner
A1
Interests
Painting
Cricut
Party Designs
Timeline
Preschool Teacher
Children’s Choice Academy
11.2024 - Current
Caregiver
Care.com Inc
05.2024 - Current
Lead Preschool Teacher & Social Media Manager
Happy Times Child Development Center
10.2022 - 11.2024
Front Desk Medical Receptionist
Active Mobility Chiropractic Group
03.2022 - 01.2023
Retail Sales Associate & Social Media Sales
American Eagle Outfitters, Inc
11.2020 - 07.2022
Entrepreneur
Careen.Creations
06.2020 - 06.2023
Volunteer
Me To We
11.2018 - 06.2019
High School Diploma -
Vista Visions Academy
Some College (No Degree) - Early Childhood Education
Palomar College
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