Careena Harris
Charlotte,NC
Summary
Dynamic professional with extensive experience in luxury property management, specializing in operational oversight, crisis resolution, client relations, and team leadership. Seeking to leverage these transferable skills in a new industry or role that values organization, problem-solving, and people-centric service.
Overview
5
5
years of professional experience
Work History
Property Manager - The Hanover Company
Hanover Dilworth
Charlotte, NC
11.2023 - Current
- Led the successful management of a 339-unit lease-up high-rise property, achieving an 85% leased rate within the first 12 months of operation.
- Researched and analyzed market trends by conducting comps analysis, fee comparisons, and developing marketing strategies before the property opening in March 2024.
- Supervised seven team members and oversaw the recruitment and training of a diverse staff.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Consistently achieved an ORA score of 99-98, demonstrating exceptional online reputation, and positive customer feedback.
- Property ranked #29 in the 2024 Ora Elite 1% Power Rankings.
- Conducted weekly meetings with the Hanover maintenance team for issue identification, project planning, and construction management.
Property Manager
Hanover Walnut Creek
Walnut Creek, CA
01.2023 - 11.2023
- Managed a Class A+ Mid-Rise Lease-Up with 285 units (249 market rate + 36 affordable units)
- Effectively led team of 7, overseeing staff recruitment and onboarding. Facilitated career growth for several employees.
- Achieved 2023 ORA Elite 1% Power Rankings.
Property Manager
Hanover Diridon
San Jose , CA
01.2022 - 12.2022
- Managed a Class A+ Mid-Rise Lease-Up & Stabilized with 249 units.
- Achieved 2022 ORA Elite 1% Power Rankings.
Leasing Manager
Hanover Soma West
San Francisco, CA
04.2021 - 01.2022
- Managed a Class A+ Mid-Rise Lease-Up with 377 units.
- Achieved 2022 ORA Elite 1% Power Rankings.
- Managed leasing goals in alignment with monthly revenue targets, ensuring consistent achievement of property financial objectives.
- Conducted regular performance evaluations and one-on-one coaching, leading to improved productivity and reduced staff turnover.
- Monitored market trends and adjusted pricing strategies in collaboration with property management and ownership to maximize profitability.
Leasing Consultant
Hanover Exton Square
Philadelphia, PA
06.2020 - 04.2021
- Achieved the highest number of leases at the property.
- Recognized for exceptional customer service, earning the most 5-star resident reviews in 2020.
Education
Bachelor of Science in General Business, Specializations in Real Estate and Sales -
The University of Alabama - Tuscaloosa, AL
05-2020
Skills
- Budget management & cost control
- Vendor coordination & contract negotiation
- Scheduling & calendar management
- Inventory & supply management
- Process improvement
- Strong work ethic & accountability
References
Chelsie Gaggin, Senior Property Manager - The Hanover Company | 513-532-2088, chelsiegaggin@gmail.com
Timeline
Property Manager - The Hanover Company
Hanover Dilworth
11.2023 - Current
Property Manager
Hanover Walnut Creek
01.2023 - 11.2023
Property Manager
Hanover Diridon
01.2022 - 12.2022
Leasing Manager
Hanover Soma West
04.2021 - 01.2022
Leasing Consultant
Hanover Exton Square
06.2020 - 04.2021
Bachelor of Science in General Business, Specializations in Real Estate and Sales -
The University of Alabama - Tuscaloosa, AL
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