Josh Wesley

Work History

Professional IT Service Technician

Tech Service Today

Boynton Beach

10.2021 - Current

Implemented troubleshooting tactics to identify causes of poor machine performance.
Diagnosed problems and determined solutions for various customer issues.
Followed all safety protocols while performing work in potentially hazardous environments.
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Troubleshot electrical circuits using schematics and diagrams.
Installed new systems according to manufacturer specifications.
Adhered to quality assurance procedures during every stage of the service process.
Responded quickly to emergency calls from clients needing immediate assistance.
Maintained accurate records of service calls, repairs, and parts used.
Inspected materials and equipment regularly to check for potential hazards and machine defects.
Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Installed new components or replaced defective parts to restore functionality.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Conducted service appointments to diagnose and fix problems.
Conducted preventive maintenance on a variety of machines and systems.
Logged services performed in service ticket system.
Communicated with vendors regarding supply orders and delivery timelines.
Completed scheduled appointments on time to drive quality service.
Provided technical support to customers over the phone and in person.
Maintained certifications and completed training on systems and components.
Resolved software-related issues by troubleshooting programs and applications.
Filled out work orders, repair logs and maintenance plans to document work completed.
Estimated cost of labor and materials for projects and communicated value to clients.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

IT Operations Professional

Advanced Project Solutions

Madison

02.2014 - Current

Created backup plans for critical systems and data storage solutions.
Developed scripts in Python for automation of operational tasks.
Referred major hardware or software problems or defective products to vendors or technicians for service.
Performed troubleshooting and maintenance of IT infrastructure components.
Implemented changes to the system to improve service levels.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Identified and resolved software compatibility issues.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Evaluated new technologies for potential implementation into existing environment.
Evaluated software or hardware to recommend improvements or upgrades.
Coordinated with vendors for procurement of IT equipment and services.
Provided technical support for users experiencing hardware or software problems.
Resolved complex technical problems related to operating systems, networks, databases.
Installed and configured network switches, routers, and firewalls.
Maintained up-to-date documentation of all server configurations and applications deployed on servers.
Managed DNS services such as BIND9, Microsoft DNS Server and CloudFlare DNS.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of customers promptly and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.

Owner

JCI Technologies LLC

Danville

10.2013 - Current

Company Overview: http://www.jcitechnologies.com
Business Technology Advisor
IT voice-data sales installation and support
Provide On-site Technicians Supporting Remote Agents Tech Support HelpDesk Complete Provider of all IT services Sales Installation Support and Maintenance
Http://www.jcitechnologies.com
Maintained relationships with existing clients by providing superior customer service.
Formed and sustained strategic relationships with clients.
Promoted business on social media platforms to maximize brand identity and generate revenue.

Voice Data Communication Technician

Tele/Data Communications Inc.

Danville

10.1999 - 10.2013

IT support technician
Voice-data-fiber cable installations
Business phone system installation sales and support
Measured, cut, spliced and installed wires and cables.
Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Installed network interface devices and rearranged inside wiring.
Facilitated training sessions for users on how best utilize their company's network resources.
Conducted site surveys to determine the best placement of telecommunications equipment.
Troubleshot, diagnosed and repaired customer's data communication systems.
Provided installation, service and maintenance for broadband internet and digital telephone service.
Maintained up-to-date knowledge about industry trends related to data communications technology.
Implemented policies and procedures related to user access control, authentication protocols and other security measures.
Assembled and installed communication equipment.
Designed wiring plans for new buildings and built renovations for data and voice communications.
Designed and implemented structured cabling systems for voice and data networks.
Provided on-call support for critical issues, ensuring high availability of telecommunications services.
Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
Created detailed documentation for all implemented network changes for future reference purposes.
Handled multiple simultaneous deployment projects against strict deadlines.
Configured and supported mobile communications and data transmission systems.
Provided technical support to clients on their data communication systems via phone or email.
Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
Provided technical support and training to users on telecommunications equipment and software.
Monitored system performance and made adjustments to optimize operations.
Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
Ran wires between components and to outside cable systems.
Programmed and maintained PBX systems for efficient call routing and handling.
Assisted in the design, implementation and maintenance of wide area networks.
Performed routine system tests and analyzed results to ensure optimal network performance.
Collaborated with other technicians to troubleshoot complex issues quickly and efficiently.
Read and interpreted technical documentation in order to accurately configure equipment.
Assisted in the development and implementation of disaster recovery plans for telecommunications infrastructure.
Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Documented all installation and repair work, maintaining accurate records for future reference.
Logged service calls and closed work orders by recording issues resolved and services provided.
Researched new technologies that could improve customer's current network setup.
Evaluated existing network configurations against industry standards for best practices.
Performed installation of wireless access points in order to extend the customers' LANs.
Installed, set up and repaired devices and system components.
Tested connections to verify power supplies and communication link functionality.
Implemented network security measures to protect data and communications.
Installed and repaired distribution racks and cables.
Briefed customers on equipment, usage, and product specification.
Ensured compliance with applicable regulations regarding data protection, privacy and confidentiality.
Upgraded telecommunications equipment and software to improve system capabilities and performance.
Troubleshot complex network issues, resolving problems to minimize downtime.
Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Climbed poles and ladders to install, maintain or inspect equipment.
Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Coordinated with vendors and service providers to ensure equipment was up to date and functioning properly.
Laid out cabling plans and ran through buildings to desired locations.
Evaluated new telecommunications technology and made recommendations for system improvements.
Drove revenue by promoting products and services for sales conversions.
Configured, tested and maintained customer's networking equipment such as routers, switches and hubs.
Exceeded customer satisfaction by finding creative solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Summary

Overview

Work History

Professional IT Service Technician

IT Operations Professional

Owner

Voice Data Communication Technician

Education

High school diploma -

Skills

Certification

Additional Information

Timeline

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