Careia Walker
Summary
To performs a range of clerical and administrative duties in an office. Key strengths include multitasking, problem-solving, organizational skills, and strong computer proficiency.
Seeking to use my expertise in a growing company and ready to help achieve goals with ease by handling administrative tasks.
Customer service professional with strong focus on team collaboration and achieving results. Demonstrates effective communication, problem-solving, and conflict resolution skills. Adaptable and reliable with proven track record of leading teams through changing needs and challenges. Recognized for fostering supportive and productive work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Senture - Insurance
11.2023 - Current
- Reviews health insurance claims to verify their accuracy and compliance with policies, determines coverage, authorizes payments, investigates discrepancies, and communicates with healthcare providers and policyholders
- Complies with CPT and HCPS coding skills
- Interview and communicate with claimants, police, witnesses, physicians and other necessary individuals to decide claim denial, settlement or review
- Responds to questions concerning the interpretation, requirements, terms and limitations of contracts and legal agreements.
- Maintained confidentiality of sensitive documents and information at all times.
- Assisted in hiring, onboarding, and training new administrative staff members.
- Oversaw employee performance evaluations, providing feedback and setting goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
Sr. Clinical Lab Assistant
Fresenius Medical Care
04.2022 - Current
- Review and comply with the Code of Business Conduct and all department policies and procedures
- Assisting in day-to-day pre and post analysis work
- Assist technologist in preparing and testing samples
- Also, resolving pending list errors and finding missing specimen
- Prepare testing environment and instrumentation for operation while also performing routine laboratory protocols such as pipetting, measuring, and pouring samples
- Maintain adequate supplies, reagents and inventory in the department as assigned.
- Performed complete blood counts using automated hematology analyzer.
- Managed new instrument documentation setup and calibration database integration.
- Maintained a safe working environment by following safety protocols.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Provided training and support to new team members on procedures.
- Run Qc (quality control).
-
Lab Assistant
American Esoteric Laboratories
08.2020 - 08.2022
- Confidence in fast decision making and strong leadership & communication skills within a team environment
- Handling items such as bacteria cultures and blood samples preparing specimen for laboratory analysis
- Review and identify issues within each patient order
- Handle client and healthcare practitioner inquiries.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Ensured compliance with safety regulations and guidelines.
- Processed hematology and chemistry samples.
- Managed inventory of chemicals and lab supplies.
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
- Sanitized workstations and instruments to avoid cross-contamination.
- Organized lab test solutions, compounds and reagents.
- Managed specimen sample handling, receiving, storage and inventory.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
Claims Representative
Cigna
01.2020 - 07.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
Customer Contact Center Personal Banker
REGION'S BANK
12.2019 - 08.2020
- Identify and meet customer needs by providing advice, guidance and education on the full range of our products and services
- Use effective techniques to solidify and build the customer relationship with the bank
- Strong understanding of commercial awareness
- Generate new revenue through promotion and sale of products within a high-volume environment
- Improve customer retention through programs and services provided to the customer.
Material Handler
FEDERAL EXPRESS
06.2019 - 12.2019
- Assist with movement of packages and supplies throughout facility
- Provide in-house support to ensure customers received product in a timely manor
- Record inventory status and verify materials and orders to ensure prompt delivery
- Handle packages with care to uphold company standards so that items were free of damage.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Packed boxes and stock using organizational guidelines.
Retail Associate
ROSE'S DEPARTMENT STORE
11.2018 - 06.2019
- Answer customer questions on products and services, as well as overall store layout and facilities
- Daily use of computer literacy, retail math, virtual store mapping, and visual labor
- Partner with cross-functional leadership to drive efficient operations and customer service
- Handle cash, credit, or check transactions with customers
- Stocking and cleaning the store and creating product displays.
- Collaborated with team members to achieve sales targets.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Overton High School
Memphis, TNSkills
- Team leadership
- MS Office Suite
- Administrative Support
- Data Entry
- Quality Assurance
- Sales
- Customer service & Retention
- Relationship building
- Team management
- CRM software
- Call center experience
- Microsoft office
- Claims investigation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative Team Lead
Senture - Insurance
11.2023 - Current
Sr. Clinical Lab Assistant
Fresenius Medical Care
04.2022 - Current
Lab Assistant
American Esoteric Laboratories
08.2020 - 08.2022
Claims Representative
Cigna
01.2020 - 07.2022
Customer Contact Center Personal Banker
REGION'S BANK
12.2019 - 08.2020
Material Handler
FEDERAL EXPRESS
06.2019 - 12.2019
Retail Associate
ROSE'S DEPARTMENT STORE
11.2018 - 06.2019
High School Diploma -
Overton High School
Similar Profiles
Elaine ThoennesElaine Thoennes
Administrative at InsuranceAdministrative at Insurance
Ashley WrightAshley Wright
TDI at InsuranceTDI at Insurance
SELENA GARCIASELENA GARCIA
Appointment Setter at InsuranceAppointment Setter at Insurance
ERICA CREELERICA CREEL
Shift Lead/Customer Service Representative Team Lead at WalgreensShift Lead/Customer Service Representative Team Lead at Walgreens
Ashley VasquezAshley Vasquez
Customer Service Representative Team Lead at Rentokil TerminixCustomer Service Representative Team Lead at Rentokil Terminix