Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Carel Price

Carel Price

Overland Park

Summary

Dynamic, bilingual customer service professional with extensive experience in multiple sectors. Excels in effective communication, active listening skills, attentive support, and organized documentation. Enjoys problem-solving, document creation, and training. Attention to detail and passion for personally providing a positive experience for customers allows delivery of exceptional service in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Customer Service, Dispatch, Training |

WaterOne
Lenexa
06.2021 - 05.2025
  • Customer Service: Provided assistance to customers in English and Spanish regarding service and billing inquiries via phone, email, and online case submissions.
  • Dispatch: Facilitated collaboration between WaterOne field agents and external customers such as contractors and utilities for effective resolution of issues in the field stemming from leaks, main breaks, and new service installations .
  • Training and documentation: WaterOne did not have a dedicated trainer and documentation position, however I regularly assisted with the training of new hires and also created SOP (standard operating procedures) documents, how-to guides, revised current knowledge base materials with updated information, and created standardized quick part responses to be utilized by all employees in written communication.

Member Services Representative |

Alorica
St. Joseph
04.2019 - 05.2021
  • Assisted United Health Care Medicare members by phone with their inquiries related to benefits, coverage, finding medical care providers, locating community resources, billing, claims, etc.

Various Assignments (temp Agency)

Kelly Services
St. Joseph
02.2017 - 04.2019
  • This was a staffing agency where I worked in several positions, mainly general office work and order picking.

Customer Service, Sales, Managment

Exclusive Wireless
St. Joseph
04.2013 - 02.2017
  • Sold cell phones and plans while providing technical support to English and Spanish-speaking customers.
  • Promoted to manage four stores, establishing sales goals and creating promotional strategies.
  • Developed schedules and monitored employee attendance to ensure adequate staffing levels.
  • Trained new hires on customer service protocols and technical support procedures.
  • Implemented inventory audits to maintain stock accuracy and reduce discrepancies.
  • Monitored drawer closings for discrepancies, ensuring financial accountability and accuracy.

Education

Continuing Education - Business Leadership

Johnson County Community College
Overland Park, KS
11-2024

Bachelor of Arts - Spanish (with minor in Biology)

Missouri Western State University
St. Joseph, MO
12-2017

Medical Transcriptionist Program - Medical Transcription

At-Home Professions
Fort Collins, CO
10-2006

High School Diploma -

Lafayette High School
St. Joseph, MO
12-2003

Skills

  • Customer service and support
  • Technical support
  • Bilingual communication
  • Employee training
  • Attention to detail
  • Data entry
  • Problem solving
  • Transcription services
  • Medical terminology expertise
  • Conflict resolution
  • Policy interpretation
  • Documentation creation

Affiliations

  • Volunteer service
  • Crafts
  • Baking
  • Orchestra

References

References available upon request.

Timeline

Customer Service, Dispatch, Training |

WaterOne
06.2021 - 05.2025

Member Services Representative |

Alorica
04.2019 - 05.2021

Various Assignments (temp Agency)

Kelly Services
02.2017 - 04.2019

Customer Service, Sales, Managment

Exclusive Wireless
04.2013 - 02.2017

Continuing Education - Business Leadership

Johnson County Community College

Bachelor of Arts - Spanish (with minor in Biology)

Missouri Western State University

Medical Transcriptionist Program - Medical Transcription

At-Home Professions

High School Diploma -

Lafayette High School

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