CAREN BURKE
APPLETON
Summary
Encouraging and analytical problem-solver with a unique skill set contributing to team building, leadership, and motivation. Proficient in customer relations and relationship-building to create positive connections with clients. Experienced in independent and collaborative decision-making, utilizing sound judgment for company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Effective leader employing a combination of Affiliative and Directive leadership styles to foster a productive and cohesive work environment.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree
02.2022 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Registered Nurse, Medical-Surgical Unit
Holy Family Memorial Hospital
11.1999 - 05.2000
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications and treatment to patients and monitored responses.
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
RN Case Manager
Humana
11.1997 - 05.1999
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
Field Staff Computer Help Desk Field Associate
Thrivent Financial
12.1984 - 10.1989
- Increased customer satisfaction by promptly addressing concerns and providing solutions as a telephonic help desk associate.
- Enhanced team productivity by efficiently coordinating schedules, tasks, and resources for multiple projects.
- Reduced Field Staff downtime by troubleshooting personal computer and printer concerns and problems.
- Maintained inventory of software diskettes.
Education
Associate of Arts - Paralegal
Fox Valley Technical College
08.2026
Diploma in Medical Transcription -
Fox Valley Technical College
06.2004
Associate Degree in Nursing -
Fox Valley Technical College
06.1993
Skills
- Mainframe computers
- Personal computers
- Microsoft 365
- Customer Service and Engagement
- Quality Improvement Initiates
- Affiliative and Directive Leader
- Advanced Communication Skills
- Independent and Collaborative Problem Solving
Certification
Certificate - Quality Improvement Associate - American Society for Quality
Timeline
Assistant Store Manager
Dollar Tree
02.2022 - 08.2023
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse, Medical-Surgical Unit
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
Field Staff Computer Help Desk Field Associate
Thrivent Financial
12.1984 - 10.1989
Associate of Arts - Paralegal
Fox Valley Technical College
Diploma in Medical Transcription -
Fox Valley Technical College
Associate Degree in Nursing -
Fox Valley Technical College
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