Caren Burke
Appleton
Summary
Professional career experiences across multiple spectrums of employment environments. Proficient in customer relations and relationship building resulting in the creation of positive business outcomes. Experienced independent and collaborative decision making, utilizing sound judgement for company success. Advanced ability to rapidly learn and integrate company policies and procedures.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree
02.2022 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
RN Case Manager
Humana
11.1997 - 05.1999
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Field Staff Computer Help Desk Associate
Thrivent
12.1984 - 10.1989
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Reduced Field Staff downtime by troubleshooting personal computer and printer technical problems.
- Maintained inventory of software diskettes.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
Bachelor of Business Administration - International Business
Southern New Hampshire University
09-2027
Diploma - Medical Transcription
Fox Valley Technical College
06-2004
Associate of Science - Nursing
Fox Valley Technical College
06-1993
Skills
- Mainframe Computers
- Personal Computers
- Microsoft Word - Typing 74 wpm
- Customer Engagement
- Quality Improvement Focus
- Affiliative and Directive Leader
- Advanced Verbal and Written Communication
- Independent and Collaborative Problem Solving
- Detail Orientated
- HIPAA Expert
Certification
- Quality Improvement Associate with the American Society for Quality.
Timeline
Assistant Store Manager
Dollar Tree
02.2022 - 08.2024
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
Field Staff Computer Help Desk Associate
Thrivent
12.1984 - 10.1989
Bachelor of Business Administration - International Business
Southern New Hampshire University
Diploma - Medical Transcription
Fox Valley Technical College
Associate of Science - Nursing
Fox Valley Technical College
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