Caren Burke
Appleton
Summary
Dynamic and dedicated professional with extensive experience in guest and customer service. Known for fostering collaboration and enhancing team performance. Proven ability to manage complex situations while maintaining a high level of professionalism and attention to detail.
Overview
31
31
years of professional experience
Work History
Guest Service Representative
Courtyard Riverfront Marriott
Appleton, WI
11.2024 - 02.2025
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Guest Service Representative
Double.Tree Hilton
Neenah, WI
10.2024 - 12.2024
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Maintained high level of professionalism and discretion when dealing with guests
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Assistant Store Manager
Dollar Tree Incorporated
Appleton, WI
02.2022 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Guest Service Representative
Super8 Motel
Appleton, WI
04.2016 - 12.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Maintained high level of professionalism and discretion when dealing with guests.
Registered Nurse
Holy Family Memorial Hospital
Manitowoc, WI
11.1999 - 05.2000
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
RN Case Manager
Humana
De Pere, WI
11.1997 - 05.1999
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare servi
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
RN MDS Coordinator
Good Shepherd Services
Seymour, WI
01.1994 - 11.1997
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Education
Diploma - Medical Transcription
Fox Valley Technical College
Appleton, WI06.2004
Associate Science Degree - Nursing
Fox Valley Technical College
Appleton, WI06.1993
Skills
- Mainframe Computers
- Personal Computers
- Microsoft 365
- Quality Improvement Initiatives
- Advanced Written and Oral communications
- Affiliative and Directive Team Leader
- Independent and Collaborative Decisions
- HIPPA Expert
- Detailed Orientated
- High priority on HUGS
Timeline
Guest Service Representative
Courtyard Riverfront Marriott
11.2024 - 02.2025
Guest Service Representative
Double.Tree Hilton
10.2024 - 12.2024
Assistant Store Manager
Dollar Tree Incorporated
02.2022 - 10.2024
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN MDS Coordinator
Good Shepherd Services
01.1994 - 11.1997
Diploma - Medical Transcription
Fox Valley Technical College
Associate Science Degree - Nursing
Fox Valley Technical College
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