Caren Burke
Appleton
Summary
Diverse career experiences across various employment environments. Results-driven professional with a track record of exceeding targets and achieving success in dynamic team-based business settings. Strategic thinker with practical experience in delivering effective solutions that enhance organizational performance.
Overview
40
40
years of professional experience
Work History
Guest Service Representative
Courtyard RIverfront Marriott
11.2024 - 02.2025
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained high level of professionalism and discretion when dealing with guests.
Assistant Store Manager
Dollar Tree Incorporated
02.2022 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Guest Service Representative
Double Tree Hilton Hotel
10.2023 - 12.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained high level of professionalism and discretion when dealing with guests.
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed check-in and check-out procedures for guests ensuring smooth experiences for guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
RN Case Manager
Humana
11.1997 - 05.1999
- Streamlined communication between patients, families, and healthcare providers, ensuring accurate information exchange.
- Negotiated beneficial service agreements with vendors on behalf of patients and their families to secure vital resources at reduced costs.
- Telephonic case management of insureds according to company directives and standards of care policies and procedures.
- Managed a caseload of diverse patients with various diagnoses while maintaining accurate documentation in electronic medical records systems.
RN Medicare MDS Nurse
Good Shepherd Services
01.1994 - 11.1997
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Telephonic Personal Computer Support Associate
Thrivent Financial
12.1984 - 11.1989
- Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Maintained inventory of company software diskettes.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
Education
Diploma - Medical Transcription
Fox Valley Technical College
Appleton, WI06-2004
Associate of Science - Nursing
Fox Valley Technical College
Appleton, WI06-1993
Skills
- Mainframe Computers and Printers
- Personal Computers
- MicroSoft Word, MicroSoft Excel, MicroSoft Outlook
- Quality Improvement Initiatives
- Advanced Verbal and Written Communications
- Affiliative and Directive Team Leadership Style
- Independent and Collaborative Decision Maker
- HIPAA advanced knowledge
- Detail Oriented
Timeline
Guest Service Representative
Courtyard RIverfront Marriott
11.2024 - 02.2025
Guest Service Representative
Double Tree Hilton Hotel
10.2023 - 12.2023
Assistant Store Manager
Dollar Tree Incorporated
02.2022 - 11.2024
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN Medicare MDS Nurse
Good Shepherd Services
01.1994 - 11.1997
Telephonic Personal Computer Support Associate
Thrivent Financial
12.1984 - 11.1989
Diploma - Medical Transcription
Fox Valley Technical College
Associate of Science - Nursing
Fox Valley Technical College
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