Caren Burke
Appleton,WI
Summary
Experienced professional with diverse career environment experiences.
Passionate leader equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Guest Service Representative
Courtyard RIverfront Marriott Hotel
11.2024 - 02.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Assistant Store Manager
Dollar Tree Incorporated
02.2022 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Guest Service Representative
Double Tree Hilton
08.2023 - 10.2023
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse Case Manager
Humana
11.1997 - 05.1999
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
Registered Nurse MDS Care Coordinator
Good Shepherd Services
01.1994 - 11.1997
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Education
DIploma - Medical Transcription
Fox Valley Technical College
Appleton, WI06-2004
Associate of Science - Nursing
Fox Valley Technical College
Appleton, WI06-1993
Skills
- Mainframe and PC management
- MicroSoft Word, MicroSoft Excel, MicroSoft Outlook
- Affiliative and Directive Team Leader
- Independent and Collaborative Decision Maker
- Typing proficiency at 64 wpm
- HIPPA privacy expert
- HHS Medicare Policies and Regulations
- Call Center - Inbound and Outbound
- Advanced Verbal and Written Communications
Timeline
Guest Service Representative
Courtyard RIverfront Marriott Hotel
11.2024 - 02.2025
Guest Service Representative
Double Tree Hilton
08.2023 - 10.2023
Assistant Store Manager
Dollar Tree Incorporated
02.2022 - 11.2024
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
Registered Nurse Case Manager
Humana
11.1997 - 05.1999
Registered Nurse MDS Care Coordinator
Good Shepherd Services
01.1994 - 11.1997
DIploma - Medical Transcription
Fox Valley Technical College
Associate of Science - Nursing
Fox Valley Technical College
Similar Profiles
Caren BurkeCaren Burke
Guest Service Representative at Courtyard Riverfront MarriottGuest Service Representative at Courtyard Riverfront Marriott
Caren BurkeCaren Burke
Guest Service Representative at Courtyard RIverfront MarriottGuest Service Representative at Courtyard RIverfront Marriott
CLAIRE JAEGERCLAIRE JAEGER
Front Desk Agent at Courtyard By Marriott Bradenton RiverfrontFront Desk Agent at Courtyard By Marriott Bradenton Riverfront
Jeremy WrightJeremy Wright
Team Lead/Machine Operator/Packaging at AppricityTeam Lead/Machine Operator/Packaging at Appricity
Caitlyn ClarkCaitlyn Clark
Orthodontic Assistant at Vivid OrthodonticsOrthodontic Assistant at Vivid Orthodontics