Caren Burke
Appleton
Summary
Experienced professional who has successfully adapted within diverse career environments. Passionate and composed leader who has demonstrated strong problem-solving skills in high-pressure situations. Future focused individual who is ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Guest Service Representative
Courtyard Riverfront Marriott
11.2024 - 02.2025
- Ensured timely check-in and check-out procedures for hotel guests.
- Resolved guest complaints diplomatically.
- Fostered loyalty by developing strong rapport with returning guests.
- Collaborated closely with colleagues from all departments to enhance guest experience.
Assistant Store Manager
Dollar Tree Stores
02.2022 - 11.2024
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening through closing store activity to effectively meet corporate objectives.
Guest Service Representative
Double Tree Hilton Hotel
08.2023 - 10.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
RN Case Manager
Humana
11.1997 - 05.1999
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
RN MDS Coordinator
Good Shepherd Services
01.1994 - 11.1997
- Coordinated and managed interdisciplinary team meetings reviewing comprehensive patient care plans to determine Medicare qualified lengths of stay determinations.
- Developed strong relationships with patients'' families.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Independently conducted a project management study to monitor patient adverse reactions to medications then consulted with nurse staff and physicians to discontinue and replace with new medications.
Education
Diploma - Medical Transcription
Fox Valley Technical College
Appleton, WI06.2004
Associate of Science - Nursing
Fox Valley Technical College
Appleton, WI06.1993
Skills
- Personal computers and mainframe computer operations
- Microsoft Suite
- Affiliative and Directive leadership style
- Independent and Collaborative team leader
- Typing proficiency 64 wpm
- HIPPA privacy
- HHS Medicare Policies and Procedures
- Call Center - Inbound and Outbound
- Time Management
- Independent Project Management
- Risk Mitigation
- EPIC
- SABRE Airline Software
- Hilton, Marriott, Choice, Wyndham hotels reservation software systems
Affiliations
American Society for Quality
Certified Quality Improvement Associate
Life Management Institute
Fundamentals of Life and Health Insurance
Timeline
Guest Service Representative
Courtyard Riverfront Marriott
11.2024 - 02.2025
Guest Service Representative
Double Tree Hilton Hotel
08.2023 - 10.2023
Assistant Store Manager
Dollar Tree Stores
02.2022 - 11.2024
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN MDS Coordinator
Good Shepherd Services
01.1994 - 11.1997
Diploma - Medical Transcription
Fox Valley Technical College
Associate of Science - Nursing
Fox Valley Technical College
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