Caren Burke
Appleton,WI
Summary
Accomplished professional with a history of success in diverse business settings. Skilled in developing and implementing strategies that improve efficiency and profitability. Recognized for strong and passionate leadership abilities with a commitment to team building and excellence in customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Courtyard Riverfront Marriott
11.2024 - 02.2025
- Greeted guests warmly, providing excellent customer service and ensuring positive first impressions.
- Assisted guests with inquiries, resolving issues efficiently to enhance overall satisfaction.
- Managed phone calls and correspondence, directing inquiries to appropriate departments promptly.
- Processed guest check-ins and check-outs accurately, maintaining organized records for operational efficiency.
Assistant Store Manager
Dollar Tree Stores
02.2022 - 11.2024
- Assisted in daily store operations, ensuring optimal inventory levels and visual merchandising displays.
- Trained new employees on store policies, procedures, and operational best practices for seamless integration
- Trained new employees on store policies, procedures, and operational best practices for seamless integration.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Guest Service Representative
Double Tree Hilton
08.2023 - 12.2023
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted guests with reservations, modifications, and cancellations using hotel management systems.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed check-in and check-out processes efficiently, ensuring accurate billing and guest satisfaction.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
RN MDS Medicare Coordinator
Good Shepherd Services
02.1994 - 11.1999
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Medicare lengths-of-stay determinations according to Medicare guidelines.
- Designed and implemented an independent project addressing medication side effects to maintain government mandated quality improvement guidelines.
RN Case Manager
Humana
11.1997 - 05.1999
- Advocated for patients' needs within the healthcare system, ensuring access to necessary resources and services.
- Collaborated with external providers to ensure seamless transitions of care across settings.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Education
Associate of Science - Nursing
Fox Valley Technical College
Appleton, WIDiploma - Medical Transcription
Fox Valley Technical College
Appleton, WISkills
Mainframe and Personal Computer Operations
Microsoft Office Suite
Typing 64 wpm
HIPPA privacy expert
HHS Medicare Policies and Regulations
Call Center Inbound and Outbound
Advanced Verbal and Written communications
Affiliative and Directive Leadership Style
Independent and Collaborative Decisions
Independent Project Management
Certification
Fundamentals of Life and Health Insurance with Life Management Institute
Certified Quality Improvement Associate with
American Society for Quality
Timeline
Guest Service Representative
Courtyard Riverfront Marriott
11.2024 - 02.2025
Guest Service Representative
Double Tree Hilton
08.2023 - 12.2023
Assistant Store Manager
Dollar Tree Stores
02.2022 - 11.2024
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN MDS Medicare Coordinator
Good Shepherd Services
02.1994 - 11.1999
Associate of Science - Nursing
Fox Valley Technical College
Diploma - Medical Transcription
Fox Valley Technical College
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