Caren Burke
Appleton
Summary
Adaptable professional with a versatile and extensive background in customer service. Focused on fostering teamwork and driving operational efficiency to leverage expertise for impactful service delivery. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Seasonal Warehouse Worker
Amazon
Greenville, WI
11.2025 - 12.2025
- Assisted in receiving, sorting, and storing incoming shipments accurately.
- Maintained cleanliness and organization of work areas for safety compliance.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Guest Service Representative
Courtyard by Marriott
Appleton, WI
11.2024 - 02.2025
- Managed guest arrivals and departures, ensuring seamless service delivery and satisfaction.
- Managed guest communications and efficiently resolved issues to enhance overall guest experience.
- Administered reservations through hotel management software to optimize room distribution and improve guest experience.
- Communicated extensive knowledge of hotel services and local points of interest to assist guests in planning their stay.
- Facilitated positive guest experiences by providing outstanding customer service at front desk.
Assistant Store Manager
Dollar Tree Stores
Appleton, WI
02.2022 - 11.2024
- Monitored store activities and enforced compliance with company policies and procedures to enhance operational efficiency.
- Guided and supported staff development through targeted training and mentorship to enhance overall team productivity.
- Analyzed inventory data and implemented optimal stock placement strategies to ensure efficient product accessibility.
- Analyzed customer behavior and tailored visual merchandising approaches to elevate engagement and maximize sales opportunities.
- Executed daily cash register balancing and transaction verification to enhance operational efficiency and accuracy.
Guest Service Representative
Double Tree by HIlton
Neenah, WI
08.2023 - 12.2023
- Coordinated guest arrival and departure processes to ensure exceptional service delivery.
- Coordinated guest interactions and efficiently handled issues to ensure a positive and memorable stay for all guests.
- Implemented hotel management software for executing reservation processes, ensuring streamlined operations and effective room distribution.
- Educated guests on available hotel services and local highlights to optimize their travel experience.
- Facilitated effective communication with guests to resolve complaints and enhance overall property image.
Guest Service Representative
Super8 Motel by Wyndham
Appleton, WI
04.2016 - 12.2021
- Supported seamless guest arrivals and departures, ensuring optimal service delivery.
- Managed guest communications and efficiently resolved issues to enhance overall guest experience.
- Directed reservations through hotel management software to optimize room assignments and improve guest experience.
- Communicated extensive knowledge of hotel services and local points of interest to assist guests in planning their stay.
- Managed resolution of guest complaints to ensure high levels of customer satisfaction.
Registered Nurse, Medical-Surgical Unit
Holy Family Memorial Hospital
Manitowoc, WI
12.1999 - 05.2000
- Executed medication administration and treatment protocols with precision and adherence to established guidelines.
- Conducted continuous monitoring of patient vital signs, providing detailed documentation for healthcare team assessment.
- Engaged with multidisciplinary teams to formulate and operationalize tailored care plans for optimal patient support.
- Delivered comprehensive guidance to patients and families to enhance understanding of post-discharge care and health management practices.
- Engaged with diverse healthcare teams to promote seamless information exchange and improve patient care quality.
Reservations and Ramp Agent
American Eagle Airlines
Green Bay, WI
05.1999 - 11.1999
- Collaborated with flight crews to facilitate smooth boarding and deplaning activities.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
- Collaborated with other departments to ensure seamless travel arrangements for customers, including coordinating flights with ground transportation services.
- Demonstrated adaptability by seamlessly transitioning between different software systems and airline-specific reservation platforms as needed.
- Managed customer inquiries regarding flight bookings and itinerary changes.
Registered Nurse Case Manager
Humana
De Pere, WI
11.1997 - 05.1999
- Streamlined care plan processes, focusing on key strategies to improve patient outcomes and elevate service delivery.
- Performed in-depth evaluations to identify patient requirements and design targeted intervention strategies.
- Engaged with various healthcare professionals to optimize patient care continuity and support effective transitions.
- Delivered informative sessions to patients and families, enhancing understanding of disease management and available treatment options.
- Engaged with physicians and healthcare professionals to ensure effective resource allocation in managing complex cases.
Registered Nurse, MDS Coordinator
Good Shepherd Services
Seymour, WI
11.1993 - 11.1997
- Managed multidisciplinary a team to determine lengths of care stays according to Medicare guidelines.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients with multiple comorbidities.
- Leader of interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Implemented a project management study to determine adverse medication side effects in the geriatric population, then consulted with physicians to adjust or change medications to restore patient safety and well-being.
Senior Computer Operator
Thrivent FInancial
Appleton, WI
12.1984 - 11.1989
- Administered mainframe systems to facilitate uninterrupted service delivery through effective monitoring and operational management.
- Enhanced operational efficiency through systematic analysis of performance data and strategic scheduling of batch processes.
- Facilitated swift resolution of technical issues through effective collaboration with IT teams, enhancing system performance.
- Supported high-priority project outcomes by offering vital technical insights and solutions at pivotal moments.
- Provided comprehensive help desk support for regional and global users, ensuring timely resolution of technical issues.
Education
Diploma - Medical Transcription
Fox Valley Technical College
Appleton, WI06-2004
Associate of Science - Nursing
Fox Valley Technical College
Appleton, WI06-1993
Skills
- Warehouse operations
- Customer Service
- Project Management
- Hilton, Marriott, and Wyndham Reservations Systems
- SABRE Airline Reservations Systems
- Inbound and Outbound Call Center Experience
- Typing 64 wpm
- Advanced Verbal and Written Communications
- Team player
- Personal and Mainframe Computers and Peripheral Equipment
- Affiliative and Directive Leadership Style
Certification
- Certified Quality Improvement Associate with The American Society for Quality
- State of Wisconsin Certified Nurse Assistant
- Certified Life Office Management Associate, LOMA I and II
Timeline
Seasonal Warehouse Worker
Amazon
11.2025 - 12.2025
Guest Service Representative
Courtyard by Marriott
11.2024 - 02.2025
Guest Service Representative
Double Tree by HIlton
08.2023 - 12.2023
Assistant Store Manager
Dollar Tree Stores
02.2022 - 11.2024
Guest Service Representative
Super8 Motel by Wyndham
04.2016 - 12.2021
Registered Nurse, Medical-Surgical Unit
Holy Family Memorial Hospital
12.1999 - 05.2000
Reservations and Ramp Agent
American Eagle Airlines
05.1999 - 11.1999
Registered Nurse Case Manager
Humana
11.1997 - 05.1999
Registered Nurse, MDS Coordinator
Good Shepherd Services
11.1993 - 11.1997
Senior Computer Operator
Thrivent FInancial
12.1984 - 11.1989
Diploma - Medical Transcription
Fox Valley Technical College
Associate of Science - Nursing
Fox Valley Technical College