Summary
Overview
Work History
Education
Skills
Timeline
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Caren Caldwell

Punta Gorda,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Shift Manager/Key Holder

Pet Supermarket Inc.
12.2023 - 04.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.

Membership Specialist

Anytime Fitness
01.2023 - 07.2023
  • Developed a deep understanding of industry trends, allowing for more informed decision-making when it came to expanding or adjusting membership offerings in response to shifting dynamics within the field at large.
  • Developed targeted marketing campaigns to attract new prospective members, resulting in a growth in membership numbers.
  • Consistently went above and beyond in terms of delivering exceptional experiences for each individual who chose to join our organization, leading to increased word-of-mouth referrals and organic growth over time.
  • Identified areas of improvement within our existing suite of offerings by soliciting direct feedback from long-term members who had seen multiple iterations over time.

Personal Assistant to the President

Blueprint CMA
01.2018 - 05.2022
  • Contributed to successful events, overseeing logistics such as venue bookings, guest lists, catering arrangements, and promotional materials.
  • Overhauled outdated filing systems, making records retrieval more efficient while reducing time spent searching for necessary information.
  • Expedited daily decision-making processes by preparing comprehensive briefing materials for the President on a variety of subjects.
  • Maintained a professional demeanor as the first point of contact for all visitors, providing exceptional customer service while representing the office with poise and diplomacy.

Education

No Degree -

Babson College
Babson Park, MA
05.2001

High School Diploma -

The Lawrenceville School
Lawrenceville, NJ
05.1997

Skills

  • Store maintenance
  • Effective Leadership
  • Employee Motivation
  • Team Management
  • Customer Service
  • Drawer balancing
  • Teamwork and Collaboration
  • Task Delegation
  • Customer Relationship Management
  • Interpersonal Relations

Timeline

Shift Manager/Key Holder

Pet Supermarket Inc.
12.2023 - 04.2024

Membership Specialist

Anytime Fitness
01.2023 - 07.2023

Personal Assistant to the President

Blueprint CMA
01.2018 - 05.2022

No Degree -

Babson College

High School Diploma -

The Lawrenceville School

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Caren Caldwell