Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caren Carbone

Bremerton

Summary

Adept at driving customer satisfaction and team productivity, my tenure at Michaels Stores honed my expertise in customer service and staff training. Leveraging technical assistance and exceptional communication skills, I've consistently enhanced service standards and operational efficiency, achieving notable sales increases and fostering positive client relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Access Representative

BAART Programs
Bremerton
09.2019 - Current
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Assisted with preparing daily cash reports for accounting department.
  • Provided assistance to internal departments when needed.
  • Assisted in the implementation of new technologies and processes to improve patient access services.
  • Explained policies, procedures and services to patients.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Actively participated in team meetings and training sessions.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Answered phones promptly in a professional manner.

Support Specialist

Michaels Stores
Silverdale
07.2018 - 09.2019
  • Maintained cash and daily records with accuracy and efficiency. Responsible for daily time edits, as well as filing and keeping accurate logs for each department
  • Assisted The Store Manager and filled in as Assistant Manager with all support needs, including, opening and closing store, managing employees, while maintaining the store and providing excellent customer service
  • Described individually based solutions to customers to assist in problem resolution
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions

Customer Experience Manager

Michaels Store
Gilroy
06.2017 - 07.2018
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Kept Front End and checkout areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.

Floral Designer

Michaels Stores
Gilroy
10.2013 - 07.2017
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Researched latest design trends, colors and vendor products for use in new pieces.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Updated and maintained Floral area, and assisted in Replenishment truck loads.

Manager, Gilroy Gardens Theme Park

Kamans Art Shoppe Inc.
Gilroy
05.2009 - 01.2014
  • Facilitated change management activities for department and staff of 15-20 individuals. Including Photography, Face Painting and Ride Photo attraction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Evaluated employees’ strengths and assigned tasks based upon experience and training.
  • Trained new employees in specific job requirements.
  • Maintained current knowledge of all facets of operations.
  • Increased sales by $40,000 by establishing goals, overseeing performance and workload needed.
  • Served as Subject Matter Expert and main point of contact for Park.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Microsoft Word and Spreadsheets
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Demonstrated new products, procedures and techniques to employees.
  • Cross-trained existing employees in order to maximize team performance.

Education

High School Diploma -

Olympic High School
Bremerton, WA

Skills

  • Application installations
  • Technical assistance
  • Customer service expert
  • Data entry
  • Staff education and training
  • Cash handling
  • Customer service
  • Problem solving
  • Communication skills
  • Attention to detail
  • Registration and admissions
  • Friendly and outgoing
  • Schedule coordination

Certification

Medical Transcription certificate

Timeline

Patient Access Representative

BAART Programs
09.2019 - Current

Support Specialist

Michaels Stores
07.2018 - 09.2019

Customer Experience Manager

Michaels Store
06.2017 - 07.2018

Floral Designer

Michaels Stores
10.2013 - 07.2017

Manager, Gilroy Gardens Theme Park

Kamans Art Shoppe Inc.
05.2009 - 01.2014

High School Diploma -

Olympic High School

Similar Profiles

CREATE PROFILE
Caren Carbone