Caren Childs
Easley,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experienced Customer Service Representative with 10 plus years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success. Outgoing Greeter with 10 plus years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bridgeworks Co
05.2024 - 06.2024
- Help with each tenant files
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Executed record filing system to improve document organization and management.
Customer Service Representative
Concentrix
01.2024 - 04.2024
- Answering high call volume working with customers about their health insurance in the call center
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
7-Eleven
12.2022 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Cashier
Dollar Tree
11.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Stop A Minit
07.2020 - 05.2021
- Greeted the customers properly, handled any of their customer service needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cutter
FujiFilm
04.2019 - 02.2020
- Kept work areas organized, clean and free of safety hazards.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Maintained a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Operated cutters, forklifts and hand tools to manage production needs.
- Reduced material waste through accurate measurements and precise cutting methods.
- Used machinery with standardized approach to maximize quality of cuts.
- Assisted in training new cutters, ensuring they were well-versed in company procedures and best practices.
Assembler Line Worker
The Greer Group, Inc.
06.2018 - 03.2019
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Customer Service Representative
Spinx
04.2018 - 06.2018
- Cooked in the kitchen and also performed different customer service positions
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Assembler
Effex Management Solutions
11.2017 - 01.2018
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Collaborated with team members to improve production processes and maintain quality standards.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
Assembler/Production
Effex Management Solutions
08.2017 - 10.2017
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
Packer/Shipper
R&L
03.2017 - 08.2017
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Assembler/Production
StrataForce
11.2016 - 01.2017
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
Assembly
Manpower
03.2016 - 07.2016
- Improved assembly efficiency by identifying bottlenecks and implementing solutions to optimize workflow.
- Improved product quality with strict adherence to IPC standards during the assembly process.
- Collaborated with team members to streamline processes for faster assembly times.
- Assisted engineers with design improvements for better manufacturability and ease of assembly.
- Managed project timelines effectively, ensuring on-time completion of all assembly projects.
Cashier
Walmart
05.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
SYKES Enterprises, Incorporated
04.2014 - 11.2014
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Picker/Packer
StaffSource
10.2012 - 12.2012
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
Assembler
StaffSource
01.2012 - 09.2012
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
Customer Service Representative
SYKES Enterprises, Incorporated
01.2011 - 08.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
High School Diploma -
Emerald High School
Greenwood, SC06.2009
Skills
- Computer Skills
- Office Administration
- Customer Service
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Customer Relations
- Critical Thinking
- Computer Proficiency
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional Communication
- Dedicated Team Player
- Verbal Communication
- Professional and mature
- Filing and data archiving
- Relationship Building
- Meticulous attention to detail
- Prioritization
- Client Relations
Certification
Driver's License
Timeline
Administrative Assistant
Bridgeworks Co
05.2024 - 06.2024
Customer Service Representative
Concentrix
01.2024 - 04.2024
Cashier
7-Eleven
12.2022 - 01.2024
Cashier
Dollar Tree
11.2021 - 07.2022
Cashier
Stop A Minit
07.2020 - 05.2021
Cutter
FujiFilm
04.2019 - 02.2020
Assembler Line Worker
The Greer Group, Inc.
06.2018 - 03.2019
Customer Service Representative
Spinx
04.2018 - 06.2018
Assembler
Effex Management Solutions
11.2017 - 01.2018
Assembler/Production
Effex Management Solutions
08.2017 - 10.2017
Packer/Shipper
R&L
03.2017 - 08.2017
Assembler/Production
StrataForce
11.2016 - 01.2017
Assembly
Manpower
03.2016 - 07.2016
Cashier
Walmart
05.2015 - 01.2016
Customer Service Representative
SYKES Enterprises, Incorporated
04.2014 - 11.2014
Picker/Packer
StaffSource
10.2012 - 12.2012
Assembler
StaffSource
01.2012 - 09.2012
Customer Service Representative
SYKES Enterprises, Incorporated
01.2011 - 08.2011
High School Diploma -
Emerald High School
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