Caren Crew
Sanford
Summary
Ambitious and skilled Event Coordinator with 10 years of background in planning, executing, and evaluating corporate and social events. Excels at managing logistics, coordinating vendors, driving event promotion, and overseeing operations to ensure customer satisfaction. Strengths include excellent interpersonal skills, creative problem-solving abilities, and proficiency in event management software. Previous roles have resulted in improved operational efficiency and enhanced guest experiences.
Overview
29
29
years of professional experience
Work History
Event Coordinator
Florida Department of Transportation
03.2023 - Current
- Supervised IT/AV Concierge Desk, ensuring SLA compliance, high-quality end-user support and customer service.
- Coordinated FDOT events, Sun Trax, Leadership Events, Townhalls and Conferences.
- Led AV/VC event support for executive meetings and press events; managed IT assets.
- Utilized Atlassian tools (Jira, Confluence) to manage project tasks, track issue resolution, and document cross-team collaboration for IT support initiatives.
- Enhanced ServiceNow operations—dashboard optimization, ticket flow, and workflow improvements.
- Created SOPs, knowledge articles, and training materials to streamline onboarding and improve team efficiency.
- Delivered executive-level reporting on ticket trends and workforce metrics to guide strategy.
IT BA- Consultant
Atos IT
10.2019 - 08.2023
- Company Overview: Walt Disney Parks & Resorts
- Coordinated IT procurement projects across Disney's hospitality branches, leveraging Monday.com for timeline and resource tracking.
- Maintained CMDB records in ServiceNow, aligning asset lifecycle data with project demands and delivery targets.
- Drove cross-team collaboration using JIRA and Confluence for requirement gathering, documentation, and UAT management.
- Led change management initiatives to enhance user adoption of new systems.
- Generated IT compliance reports and budget forecasts to support project scopes and financial planning.
- Walt Disney Parks & Resorts
Tax Amendment Support Specialist
ADP
Maitland
05.2015 - 09.2019
- Processed complex amended tax filings and compliance reports using MySQL and ADP Smart Compliance.
- Managed 40–60 client accounts monthly, ensuring precise and timely corrections.
- Conducted UAT and regression testing; collaborated with IT to address system bugs.
- Supported account needs via Salesforce and ADP Workforce Now, ensuring high-quality service delivery.
Applications Support Analyst / Voiceover
Kaplan University
07.2012 - 09.2016
- Delivered remote tech support for students using Kaplan’s digital learning platforms.
- Scheduled exams with third-party vendors; managed user access in Pearson via Jasper.
- Maintained support queues through Salesforce and JIRA, escalating technical issues appropriately.
- Designed internal training materials and produced voiceovers for e-learning modules, IVR recordings, internal training videos, and student campaign messaging.
- Partnered with instructional design teams to align tone, pacing, and branding.
Event Coordinator/Instructor
John Casablanca Modeling Agency
01.2008 - 01.2012
- Oversaw all logistics for fashion shows and talent events, from venue scouting to day-of execution.
- Managed vendors, negotiated contracts, and ensured event compliance.
- Coordinated talent bookings and audition schedules; aligned event branding with marketing strategies.
- Supervised on-site staff and oversaw event setup and breakdown.
Founder & Owner
PR MOVEZ LLC.
10.2005 - 07.2008
- Launched and operated a boutique public relations firm serving entertainers, athletes, and recording artists.
- Created media kits, drafted press releases, and executed PR campaigns.
- Secured media placements and coordinated interviews with press outlets.
- Represented clients at major events and facilitated branding partnerships.
Promotions Assistant
Radio One Cleveland
Cleveland
06.1996 - 09.2005
- Supported promotions for three stations; planned concerts, station appearances, and community events.
- Handled $100K promotional budget; negotiated vendor contracts.
- Increased AE sales by 23% through creative campaign development.
- Created press kits, designed marketing materials, managed prize giveaways, and coordinated listener contests.
- Scheduled and staffed weekly talent appearances and meet-and-greets.
Education
Associates - Public Relations Communications
Cuyahoga Community College
Computer Science/Graphic Design -
University of Akron
Skills
- Vendor management
- Talent booking
- Media relations
- Public speaking
- Audience engagement
- Salesforce
- ServiceNow
- JIRA
- Mondaycom
- ADP Workforce Now
- MySQL
- Jasper
- Confluence
- Budgeting
- Compliance reporting
- UAT and regression testing
- Change management
- Voiceover production
- IVR recordings
- Digital content creation
- Training modules
Technical Skills And Tools
Vendor Management, Talent Booking, Media Relations, Public Speaking, Audience Engagement, Salesforce, ServiceNow, JIRA, Monday.com, ADP Workforce Now, MySQL, Jasper, Confluence, Budgeting, Compliance Reporting, UAT & Regression Testing, Change Management, Voiceover Production, IVR Recordings, Digital Content Creation, Training Modules
Timeline
Event Coordinator
Florida Department of Transportation
03.2023 - Current
IT BA- Consultant
Atos IT
10.2019 - 08.2023
Tax Amendment Support Specialist
ADP
05.2015 - 09.2019
Applications Support Analyst / Voiceover
Kaplan University
07.2012 - 09.2016
Event Coordinator/Instructor
John Casablanca Modeling Agency
01.2008 - 01.2012
Founder & Owner
PR MOVEZ LLC.
10.2005 - 07.2008
Promotions Assistant
Radio One Cleveland
06.1996 - 09.2005
Associates - Public Relations Communications
Cuyahoga Community College
Computer Science/Graphic Design -
University of Akron
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