CAREN MARSHALL
Pemberton,NJ
Summary
Professional customer service experience. Knowledgeable of administrative office functions with a solid background in Data Entry and Logistics. Dedicated leader with the ability to work well independently and as part of a team. Excellent written and verbal presentation and communication skills. Demonstrated success improving delivery times and aligning supply flow with customer demands. Proactive and responsive with a data-driven approach and good scheduling abilities. Successful completing projects within time and budget constraints. Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner. Polished, professional and devoted to serving business and customer needs.
Overview
10
10
years of professional experience
Work History
Supply Chain/Import Logistics Coordinator
LANXESS Sybron Chemicals / Belcan (Contractor)
Birmingham, NJ
11.2016 - 12.2023
- Primary contact to the global BU supply chain for all questions related to the port of entry, status, tracking, and routing to the destination. Print order pack lists, track orders, and create inbound delivery orders.
- Prepare import and export documentation for processing according to customs regulations, laws, or procedures.
- Track orders through SAP to inform relevant parties (i.e., customer service and BL) of expected arrival dates.
- Respond to customs, customer, and internal requests and notices about classification, duty rates, and documentation requirements to support import regulations.
- Establish, supervise, and improve import process flows conformed to rules, procedures, and company policy.
- Apply standard math and knowledge of the law to calculate each shipment's duty and tariff payments.
- Monitor, analyze, and report domestic freight and carrier management performance against set goals to compare costs to forecasts.
- Improve, standardize, and document the planning and scheduling process.
Security/Receptionist Coordinator
Belcan
11.2016 - 12.2023
- Oversee daily monitoring and patrolling of buildings and grounds. Entry and exit of up to 25 employees and visitors daily.
- Check the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Gather information, identify and implement the resolution, plan follow-up, and log and file incident reports to manage complaints successfully.
- Operate handheld detectors and other surveillance devices to screen individuals entering the facility. (Covid requirement)
- Answer alarms investigate disturbances, and contact law enforcement personnel to escalate crises.
- Answer the central telephone system and direct calls accordingly.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Troubleshoot copy machines and printers and scheduled service as needed.
- Maintain confidentiality of information regarding clients and company.
- Check-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Screen visitors and issue badges to maintain safety and security.
- Respond to inquiries from callers seeking information.
Home PBX Remote Operator
PBX Remote, Tyme Global Technologies
New York, NY
09.2018 - 03.2020
- Practiced knowledge of hotel features/service hours of operation, emergency procedures, room type number and layout, décor, room rates, special packages, and promotions
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department. Collect and verify telephone numbers, addresses, and proper spelling of names
- Confirm scheduled reservations upon caller request
- Logged and performed wake-call services upon request
- Entered guest request tickets into hotel guest management systems
- Booked large groups weddings, seminars, conferences, and other events, providing the best available room rates
- Provided relay service for hearing-impaired users.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Performed data entry operations to update database with customer responses.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
Administrative Assistant
New Lisbon Developmental Center
New Lisbon, NJ
02.2014 - 12.2016
- Maintained inventory and ordered office supplies for assigned cottages.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Interacted with vendors to purchase and set up equipment and services.
- Maintain personnel records and collect sensitive or confidential information or data
- Processed personnel action forms, and disciplinary action files
- Sorted, index, file checks, cash stubs, vouchers, requisitions, and other materials numerically, alphabetically, or according to other predetermined classifications.
- Restocked supplies and submit purchase orders to maintain stock levels.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Edited documents to improve the accuracy of language, flow, and readability.
- Maintained company handbook to outline policies and provide insights into company mission and values.
- Generated reports and typed letters in Word, and prepared PowerPoint presentations.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Managed relational database to store information for reference, reporting, and analysis.
- Recorded meeting minutes to provide an historical account of actions, measure progress against the strategic plan and drive accountability.
Education
High School Diploma -
Lawrenceville High School
Lawrenceville, NJ06.2000
Skills
- Customer Service
- Data entry
- ERP, SAP Database knowledge
- Slack, Cisco Webex Teams
- Supply Chain
- Logistics Coordinators
- Project Coordinating
- Cultural Awareness
- Critical Thinking
- MS Office
- Google Workspace
Timeline
Home PBX Remote Operator
PBX Remote, Tyme Global Technologies
09.2018 - 03.2020
Supply Chain/Import Logistics Coordinator
LANXESS Sybron Chemicals / Belcan (Contractor)
11.2016 - 12.2023
Security/Receptionist Coordinator
Belcan
11.2016 - 12.2023
Administrative Assistant
New Lisbon Developmental Center
02.2014 - 12.2016
High School Diploma -
Lawrenceville High School
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