Caren Morelos
Coachella,CA
Summary
Supervisor with a proven track record at First Services Residential, excelling in team management and wellness coaching. Skilled in complaint resolution and communication, I foster strong client relationships and enhance service experiences. I effectively address customer concerns and drive satisfaction through problem-solving and organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Wellness Supervisor
First Services Residential
04.2020 - Current
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Implemented company policies and procedures for professional, cohesive customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Front Desk Fitness
First Services Residential
03.2007 - Current
- Provided professional services and support in a dynamic work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Coachela Valley High School
Coachella, CA06-2003
Skills
- Team management
- Wellness coaching
- Complaint resolution
- Scheduling
- Payment processing
- Retail sales customer service
- Organization
- Excellent communication
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Wellness Supervisor
First Services Residential
04.2020 - Current
Front Desk Fitness
First Services Residential
03.2007 - Current
High School Diploma
Coachela Valley High School
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