Caren Nieves

This was a seasonal position. Maintained strong customer relationships by providing superior customer service, resolving 1/2 customer issues effectively,
and demonstrating empathy and patience. Managed financial records and budgets effectively, contributing to financial
sustainability and demonstrating financial record keeping skills. Utilized social media marketing strategies to promote
business, enhance brand identity, and generate revenue. Adapted to customer feedback to improve service offerings and
enhance customer satisfaction. Managed daily operations and ensured a smooth workflow, demonstrating strong
organizational and time management skills.

Communicated effectively with parents regarding children's progress and concerns, demonstrating strong interpersonal and
communication skills. Ensured a safe environment for children and supervised daily activities, demonstrating a commitment
to safety and responsibility. Developed engaging lesson plans to promote emotional and social growth, demonstrating
creativity and problem-solving skills.

• Resolved customer problems and provided support, ensuring positive customer experiences and demonstrating effective communication.
• Processed customer payments accurately and efficiently, adhering to payment processing procedures and policies.
• Provided accurate information to customers regarding charges, promotions, and discount policies, improving transparency and customer satisfaction.
• Handled customer complaints efficiently and courteously, using conflict resolution skills to de-escalate situations and maintain customer loyalty.
• Updated customer account information accurately, ensuring data integrity and enhancing customer relationship management.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.

• Responded to customer requests for products, services, and company information.
• Identified and resolved discrepancies and errors in customer accounts.
• Met customer call guidelines for service levels, handle time and productivity.
• Worked well in a team setting, providing support and guidance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Strengthened communication skills through regular interactions with others.

customer inquiries and resolved issues effectively, demonstrating
strong problem- solving and conflict resolution skills. Assisted customers with product selection and recommendations,
demonstrating product knowledge and effective communication. Processed customer orders efficiently using retail
management software, demonstrating order processing skills and attention to detail.
Skills

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.