Caren Schrank
Maple Shade Township,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 8 years of management performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager II, OTR
Amazon Robotics
10.2024 - Current
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Mentored staff members, providing guidance on best practices and professional development opportunities.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures to increase productivity and quality.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Launched both the DSP Lite and DSP Lite BYOV programs at SNJ3/VNJ3.
Area Manager II
Amazon Logistics
09.2023 - 10.2024
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Created Learning Plan for DACO Network Expansion.
- Created and facilitated PowerPoint presentations for Internal Stakeholder and Delivery Service Partner Office Hours. Training Bandwidth included over 200 Internal stakeholders and 4000 Delivery Service Partners.
Program Manager Consultant (DT & P)
Amazon Logistics
05.2023 - 09.2023
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Created Learning Plan for DACO Network Expansion.
- Created and facilitated PowerPoint presentations for Internal Stakeholder and Delivery Service Partner Office Hours. Training bandwidth included over 200 Internal stakeholders and 4000 Delivery Service Partners.
Regional Learning Area Manager
Amazon Logistics
02.2022 - 05.2023
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skill-set.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Tracked KPIs against benchmarking to develop improvement plans.
- Cultivated culture of open communication, collaboration and shared accountability for region success.
- Instructed senior leaders on appropriate employee corrective steps.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Oversaw Learning Trainers/Driver Trainers within Philly Metro region, which consists of 9 Delivery Stations (7 Learning Trainers, 26 Driver Trainers).
Learning Coordinator
Amazon Logistics
11.2019 - 02.2022
- Trained and mentored over 1500 new personnel hired to fulfill various roles, along with assisting with successful launch of 5 new Delivery Stations within region.
- Developed training scenarios, instructional materials and written practice tests for Apollo audits and AMZL training courses.
- Facilitated virtual, in-person and blended learning sessions.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout hiring process.
- Responsible for onboarding of all new hires, which includes assigning KNets, assisting new employees with set up of Amazon AtoZ application, MyDocs completion, and process training.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Assisted with preparation of purchase orders and letters of agreement (LOA).
- Procured goods and supplies while adhering to strict industry rules and procedures.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
Installer Service Specialist
MedScope
07.2018 - 02.2022
- Inspected installations to check for functionality and maintain customer satisfaction.
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Updated company database with detailed installation and repair data to support accurate records.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Completed on average 15-17 installations for normal working hours.
Learning Ambassador
Amazon Logistics
03.2017 - 11.2019
- Created, collected, and recorded data on New Hire progress to determine next steps for process and content understanding.
- Supported interaction between New Hires during group work activities using guided conversation.
- Offered feedback to Leadership to effectively communicate New Hire needs/suggestions.
- Facilitated New Hire engagement and Human Resource collaboration to enhance classroom learning.
- Sort and stowed packages at desired compliance rate of 400 or above.
- Maintained Problem Solve cage with 7 bins for safety and standardization compliance and increased efficiency by 50%.
- Maintained clean, organized and professional work environment, adhering to Amazon's Safety requirements.
Home Health Aide
Holy Redeemer Home Care
08.2015 - 07.2018
- Developed rapport to create safe and trusting environment for care.
- Provided transportation and appointments management.
- Encouraged clients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Associate of Arts - Education of Individuals in Elementary Special Education Programs
La Salle University
Philadelphia, PA06.2026
Skills
- Project Management/Instructional Leadership/Cross-functional collaboration
- Performance Metric/Goals and performance management
- Workforce/workplace Improvements
- Best Practices and Methodologies
- Business/staff training, development, and planning
- Team development/process improvement
- Relationship building and management
- Goal setting and performance metrics
- Customer service/relations management
- Leadership skills/team leadership
- Attention to detail/decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development and launch of the DSP Lite/DSP Lite-Bring Your Own Vehicle programs in Sub Same Day.
Certification
- Global Transportation Dock and Release Train the Trainer Certified
- Hazmat Certified
- CPR Certified
Timeline
Area Manager II, OTR
Amazon Robotics
10.2024 - Current
Area Manager II
Amazon Logistics
09.2023 - 10.2024
Program Manager Consultant (DT & P)
Amazon Logistics
05.2023 - 09.2023
Regional Learning Area Manager
Amazon Logistics
02.2022 - 05.2023
Learning Coordinator
Amazon Logistics
11.2019 - 02.2022
Installer Service Specialist
MedScope
07.2018 - 02.2022
Learning Ambassador
Amazon Logistics
03.2017 - 11.2019
Home Health Aide
Holy Redeemer Home Care
08.2015 - 07.2018
Associate of Arts - Education of Individuals in Elementary Special Education Programs
La Salle University