Caren Silos
West Valley City,UT
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Highly adaptable team leader with excellent background of quick and effective performance.
Overview
5
5
years of professional experience
Work History
Sales Representative
Rocky Mountain Power
08.2023 - Current
- Used customer insights to develop innovative sales strategies to increase sales.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed strong rapport with customers and created positive impression of business.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Negotiated contracts with clients and developed relationships with key personnel.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated new leads through networking and attending industry events.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used in-store system to locate inventory and place special orders for customers.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Recommended complementary purchases to customers, increasing revenue.
Correctional Officer
Department Of Corrections
12.2022 - Current
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Completed intake paperwork, fingerprints, and searches.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Supervised inmates during meals, recreation and other activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Responded to emergency situations and de-escalated hostile confrontations.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Received and accounted for personal possessions and determined inmate work assignments.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Investigated and responded to incidents of inmate misconduct.
LDS Missionary
Church Of Jesus Christ Of Latter Day Saints
01.2021 - 06.2023
- Implemented strategies for successful mission outreach to grow membership.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Provided pastoral counseling to members of congregation.
- Established trust within the community through regular engagement and consistent support.
- Maintained religious records and documents.
- Participated in religious ceremonies and events.
- Constructed and repaired essential infrastructures such as homes, schools, and churches to improve the quality of life for those in need.
- Assisted with organizing religious activities and services.
- Promoted self-sufficiency among locals by teaching vocational skills such as carpentry, agriculture, or sewing.
- Assisted with fundraising activities.
- Led mission teams in prayer and spiritual formation.
- Sourced materials and labor to meet facility construction needs.
- Coordinated and led weekly bible studies for missionary teams in diverse locations.
- Facilitated religious classes and forums.
- Prepared and distributed religious materials.
- Prepared and delivered mission-related presentations to church and community groups.
- Participated in various outreach programs.
- Connected individuals with appropriate resources, serving as a liaison between local communities and external organizations or agencies.
- Educated members of congregation on religious beliefs and practices.
- Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
- Facilitated spiritual growth among congregation members, leading weekly services and bible study sessions.
- Provided guidance to members of congregation.
Driver
DoorDash
09.2021 - 01.2022
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
Warehouse Associate
FedEx
08.2021 - 08.2021
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Verified quantity and description of materials received by checking merchandise against packing list.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Improved warehouse efficiency by streamlining inventory management processes.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Performed inventory control, such as counting, and stocking merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Associate
M&C
05.2021 - 06.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Utilized customer feedback to improve product offerings.
- Developed strong rapport with customers and created positive impression of business.
Driver
DoorDash
04.2021 - 06.2021
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Administrative Supervisor
Simplifed Solutions
10.2020 - 04.2021
- Trained new employees on company policies, procedures, software applications.
- Developed and implemented organizational systems to streamline daily operations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
- Developed policies and procedures for office operations, resulting in consistent practices across all teams.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Prepared detailed documents and reports in adherence administrative processes.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained office calendars to track important dates and deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Trained team members on new hotel services and products to support promotional efforts.
- Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Manager
Cafe Rio
06.2020 - 10.2020
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved safety procedures to create safe working conditions for workers.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed and motivated employees to be productive and engaged in work.
Server Shift Leader
The Habit Burger Grill
09.2019 - 12.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Education
High School Diploma -
Highland High School
Salt Lake City, UT05.2021
Skills
- Strategy Development
- Basic Mathematics
- Product Runs
- Customer Relations
- Performance Management
- Staff Training and Development
- Employee Development
- Performance Evaluations
- Teamwork and Collaboration
- Customer Relationship Management
- Goal Setting
- Problem Resolution
- Training and Development
- Fiscal Management
- Time Management
- Staff Management
- Team Development
- Team Leadership
- Excellent Communication
- Flexible and Adaptable
- Dependable and Responsible
- Team Management
- Organization and Time Management
- Self-Directed
- Friendly, Positive Attitude
- Active Listening
- Social Perceptiveness
- Customer Service
- Professional and Courteous
- Work Planning and Prioritization
- Verbal and written communication
- Emergency Response
- Activity Supervision
- Legal knowledge
- Safety and Security
- Safety
- Behavior Modification
- Search and seizure procedures
- First Aid Training
- Public Safety
Timeline
Sales Representative
Rocky Mountain Power
08.2023 - Current
Correctional Officer
Department Of Corrections
12.2022 - Current
Driver
DoorDash
09.2021 - 01.2022
Warehouse Associate
FedEx
08.2021 - 08.2021
Associate
M&C
05.2021 - 06.2021
Driver
DoorDash
04.2021 - 06.2021
LDS Missionary
Church Of Jesus Christ Of Latter Day Saints
01.2021 - 06.2023
Administrative Supervisor
Simplifed Solutions
10.2020 - 04.2021
Manager
Cafe Rio
06.2020 - 10.2020
Server Shift Leader
The Habit Burger Grill
09.2019 - 12.2019
High School Diploma -
Highland High School
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