Caren Tankus
Grayslake,IL
Summary
Reliable and upbeat customer service rep successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Patient Customer Service
Labcorp
12.2021 - 07.2023
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Helped clients enter insurance information
- Help doctors enter new ICD codes and refile insurance
- Worked with insurance companies with denials
- Alerted customers of department promotions and sales to increase overall departmental sales 15 million
- Engaged in friendly conversation with customer to better uncover individual needs
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Developed strong rapport with customers and created positive impression of business
- Monitored customers for signs of security concerns and escalated issues to management
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
Customer Service Representative
Peapod Digital Labs
11.2018 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled all poor quality and missing items and issued credit.
- Helped customers sign on to their websites to place orders.
- Suggested alternate products to increase revenue
Dispatcher and Billing
A1 Service Heroes
03.2016 - 07.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 14 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Handled customer billing and Vendor payments
Inside Sales Representative and Manager
Avnet/All American
11.2003 - 06.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Managed inside sales and product management
- Booked a million dollar contract with one customer.
Education
Bachelor of Arts - Business Administration And Management
Southern Illinois University Carbondale
Carbondale, ILSkills
- Administration and management
- Customer and personal service
- Negotiations
- Sales and Marketing
- Complex problem solving
- Training
- Microsoft office
- SAP
- Oracle
- Salesforce
- Met sales goals each year
- Exceptional customer service
- Operational Efficiency
- Marketing Sales
- Consultative Sales Approach
- Customer Experience
- Customer Interaction
- Customer Satisfaction
- Team Goals
- Customer Retention
- Building Customer Loyalty
- Excellent Written and Verbal Communication
Accomplishments
- Documented and resolved insurance claims which led to less payment due for patients.l.
- Achieved customer loyalty through effectively helping with their problems.
- Trained inside sales on a new computer system
- Met sales goals each year
linkedin/in/carentankus
Many compliments from previous co-workers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Customer Service
Labcorp
12.2021 - 07.2023
Customer Service Representative
Peapod Digital Labs
11.2018 - 07.2021
Dispatcher and Billing
A1 Service Heroes
03.2016 - 07.2018
Inside Sales Representative and Manager
Avnet/All American
11.2003 - 06.2017
Bachelor of Arts - Business Administration And Management
Southern Illinois University Carbondale
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