Carena Cruze
Spokane Valley,WA
Summary
Professional veteran with 22 years of logistic/administrative expert experience in performing multiple logistic functions to support procurement, property accountability, facilities management, analyzing pertinent data from multiple administrative support systems; interpreting and applying contract requirement or engineering specification, analyzing publications, providing inventory management to coordinate and direct the movement of assets.
Overview
23
23
years of professional experience
Work History
Customer Service & Technical Sales
Inland Empire Paper Company
2021.07 - Current
- Reduced delinquency rates through proactive account management strategies.
- Streamlined account management processes, improving overall efficiency and productivity.
- Identified opportunities for process improvements, streamlining account management operations.
- Improved customer retention rates with proactive account management strategies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Maintained accurate records of over 88 customers and accounts through diligent use of Optivision systems, allowing for targeted follow-ups and efficient customer history referencing.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained and managed customer files and databases.
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining strong focus on achieving results with over 95% success rate.
- Maintained up-to-date client information in invoicing system, reducing delays due to incorrect data.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Learned all required tasks quickly to maximize performance.
- Implemented time-management strategies to ensure timely session starts while accommodating last-minute schedule changes when necessary.
- Cultivated long-term relationships with clients through regular progress assessments and goal-setting meetings.
Specialized Logistics Coordinator
DynCorp International
2011.01 - 2021.06
- As knowledgeable Logistics Coordinator, provide logistical assistance and technical expertise to U.S Military activities and U.S
- Civil agencies by implementing acquisition management techniques, supply procedures, technical publications, and automated data processing equipment to conduct, reconcile, and report assets inventories; acquire and dispose of assets
- Provide logistics leadership and technical support/guidance to direct logistics program management
- Use independent judgement to prioritize asset acquisitions based on budget constraints and project test schedules
- Research and analyze technical information to compile information systems documentation utilizing proper technical terminology
- Evaluate and maintain documents to ensure compliance with technical requirements, including system capabilities, deficiencies, and performance
- Review, edit, format, and finalize administration manuals, installation guides, training manuals, and standard operating procedures
- Expedited Parts, Tools, and all Inventory Control in support of VX-31 and Detachments utilizing FEDLOG and One Touch Research
- Coordinator of Metrology and Calibration program, setting priorities for required assets in activity; evaluating and resolving technical issues concerning equipment
- Responsible for over 800 line items of Individual material readiness list (IMRL), managing operators resulting in inventory availability and maintaining equipment in functional condition
- Conducts audits, reviewing complete inventory and performing quarterly inspections of Specialized Logistics custody and sub-custody, resulting in complete inventory accuracy and compliance with program governing publications
- Identifies logistical problems relating to supplies and services, assisting in actions required to support designated logistics programs.
Logistic Management Specialist
United States Navy
2001.08 - 2010.10
- As DLA customer support representative, interfaced with supply chain of command and logistical service providers to address and resolve concerns affecting material support
- Monitored progress of integrated logistics support projects, recommending improvements in logistics acquisition process
- Reviewed configuration change requests and verified, tracked, and documented configuration changes using government provided suite of tools
- Analyzed and solved complex logistic issues
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems with 97% or higher accuracy.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reviewed logistics operations to identify requirements and resources, assisting with quality control and process improvement efforts
- Provided recommendations for special projects, logistic project studies and staff studies
- Coordinated manpower, funding, facilities, materials and services
- Worked with customers in developing testing requirements and logistics support programs
- Delivered finished products made by organization to wholesalers and distributors
- Organized logistics operations across multiple distribution channels
- Monitored and prepared operating and personnel budgets
- Created, recorded, and filed purchase orders and invoices
- Researched, placed, tracked, and followed up on supply orders, delivery dates, costs, and deficiencies
- Responded to customers and suppliers regarding order status, changes, and/or cancellations.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes with 97% or higher accuracy.
- Established and managed supplier and vendor relationships.
Education
Bachelor of Science - Business Management
University Of Phoenix
Bakersfield, CA09.2025
Skills
- Secret Clearance
- Integrated logistics Specialist
- Inventory Management
- Automated data processing equipment
- Records and Information Management
- Budgeting and finance systems
- Effective communication skills
- Ability to analyze data
- Organizational skills
- Tool Control, FOD, and Calibration Program
- HAZMAT/WASTE/VOC Management
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
Customer Service & Technical Sales
Inland Empire Paper Company
2021.07 - Current
Specialized Logistics Coordinator
DynCorp International
2011.01 - 2021.06
Logistic Management Specialist
United States Navy
2001.08 - 2010.10
Bachelor of Science - Business Management
University Of Phoenix
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