Carena Piccinotti
Santa Rosa,CA
Summary
Accomplished administrative professional offers expertise in calendar management,document preparation, and event coordination, travel arrangements and other related personal tasks. Leverages strong organizational, multitasking, and problem-solving skills to successfully manage multiple projects with tight deadlines.
Overview
14
14
years of professional experience
Work History
Billing Specialist
Eagle Transportation LLC
Santa Rosa, CA
06.2022 - Current
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Performed data entry into accounting software programs such as QuickBooks.
- Reconciled daily cash receipts with total deposits on bank statement.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Managed all payments processing, invoicing and collections tasks.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Head Assistant
Biagi Bros Co.
Napa, CA
01.2020 - 03.2022
- Answered phones, handled calls, and fielded appointment requests.
- Monitored and maintained executive files and records.
- Compiled and analyzed data for executive decision-making.
- Service orientation including willingness to complete a variety of tasks from extremely simple to highly complex
- Trusted with a $350,000 budget to coordinate all international and domestic travel arrangements for executives going to corporate events.
- Trained 3 administrative assistants on customer service and other office procedures, including maintaining files and sending correspondence.
- Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability.
Spa Receptionist
Osmosis
FreeStone, CA
08.2016 - 04.2018
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Performed administrative duties such as filing paperwork and updating client databases.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Input client information into booking system accurately and completely to chart sales metrics.
Front Desk Manager
Vintners Inn
Santa Rosa, CA
04.2014 - 04.2016
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Server
El Torito Grill
Rohnert Park, CA
10.2012 - 06.2015
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
Restaurant Hostess
El Torito Grill
Rohnert Park, CA
01.2010 - 10.2012
- Managed reservations, waitlists, and special requests for large parties.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Adhered to all safety regulations set forth by the restaurant management team.
- Balanced cash register at end of shift according to established procedures.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Provided menus and answered questions about menu items and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
High School Diploma -
Rancho Cotate
06.2009
Some College (No Degree) - Communication Studies
Santa Rosa Junior College
Santa Rosa, CASkills
- Meeting Agendas and Minutes
- Project Planning
- Sorting and Labeling
- Business Correspondence
- Proper Phone Etiquette
- Excel Spreadsheets
- Social Media Knowledge
- Schedule Planning
- Household Management
- Travel Arrangement Management
- Event Calendar Management
- Confidentiality and Discretion
- Payment posting
- Invoice Processing
- Data Analysis
- Word Processing
- Expense Tracking
- Administrative Support
Timeline
Billing Specialist
Eagle Transportation LLC
06.2022 - Current
Head Assistant
Biagi Bros Co.
01.2020 - 03.2022
Spa Receptionist
Osmosis
08.2016 - 04.2018
Front Desk Manager
Vintners Inn
04.2014 - 04.2016
Server
El Torito Grill
10.2012 - 06.2015
Restaurant Hostess
El Torito Grill
01.2010 - 10.2012
High School Diploma -
Rancho Cotate
Some College (No Degree) - Communication Studies
Santa Rosa Junior College
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