CAREN ANN BURKE
APPLETON,WISCONSIN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Double Tree Hilton
08.2023 - 10.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Assistant Store Manager
Dollar Tree
02.2022 - 08.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Trained and assisted cashiers. Cash and credit card transactions. Reconciliation of cash registers. Bank Deposits.
- Improved store operations by establishing clear communication channels between team members.
- Delivered consistent sales growth by identifying opportunities to sell store inventory brands.
- Streamlined inventory management with audits and efficient stock organization.
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Registered Nurse, Medical-Surgical Unit
Holy Family Memorial Hospital
11.1999 - 05.2000
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
RN Case Manager
Humana
11.1997 - 05.1999
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Utilization review of self-funded case managed insureds in a call center environment.
- Collaborated and shared patient data with hospital-based nurse case managers.
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Field Staff Computer Help Desk Field Associate
Thrivent Financial
12.1984 - 10.1989
- Increased customer satisfaction by promptly addressing concerns and providing solutions as a telephonic help desk associate.
- Enhanced team productivity by volunteering time and resources for multiple projects.
- Reduced Field Staff downtime by troubleshooting personal computer and printer concerns and problems.
- Maintained inventory of software diskettes.
Education
Bachelor of Arts - Psychology
St Norbert College
06.2028
Diploma in Medical Transcription -
Fox Valley Technical College
06.2004
Associate Degree in Nursing -
Fox Valley Technical College
06.1993
Certified Nurse Assistant -
Lakeshore Technical College
06.1976
Skills
- Typing 74 wpm
- Mainframe computers and Personal computers
- Microsoft Word
- Customer Service
- Discharge Planning
- Quality Improvement
- Compassion and Empathy
- Basic Life Support
- Guest Relations
- Multitasking
- Advanced communication skills
- Call center experience
Certification
Certificate - Quality Improvement Associate - American Society for Quality
Timeline
Guest Service Representative
Double Tree Hilton
08.2023 - 10.2023
Assistant Store Manager
Dollar Tree
02.2022 - 08.2023
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse, Medical-Surgical Unit
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
Field Staff Computer Help Desk Field Associate
Thrivent Financial
12.1984 - 10.1989
Bachelor of Arts - Psychology
St Norbert College
Diploma in Medical Transcription -
Fox Valley Technical College
Associate Degree in Nursing -
Fox Valley Technical College
Certified Nurse Assistant -
Lakeshore Technical College
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