Caren Ann Burke
APPLETON,Wisconsin
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team needs. Skilled multi-tasker successful at meeting performance objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree Inc
02.2022 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Guest Service Representative
Super8 Motels
04.2016 - 12.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
RN Case Manager
Humana
11.1997 - 05.1999
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Utilization review of self-funded case managed insureds in a call center environment.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Field Staff Computer Help Desk Associate
Thrivent Financial
12.1984 - 10.1989
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Maintained detailed documentation of troubleshooting steps and resolutions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced Field Staff downtime by troubleshooting personal computer and software problems.
- Maintained inventory of software diskettes.
Education
Diploma - Medical Transcription
Fox Valley Technical College
Appleton, WI05.2004
Associate of Applied Science - Nursing
Fox Valley Technical College
Appleton, WI06.1993
Skills
- Problem-Solver
- Customer Service and Engagement
- Quality Improvement Initiatives
- Compassion and Empathy
- Advanced Communications Skills
- Mainframe Computers
- Personal Computers
- AED Basic Life Support
- MicroSoft 365
Certification
Certification - Quality Improvement Associate - American Society for Quality
Timeline
Assistant Store Manager
Dollar Tree Inc
02.2022 - 08.2023
Guest Service Representative
Super8 Motels
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
Field Staff Computer Help Desk Associate
Thrivent Financial
12.1984 - 10.1989
Diploma - Medical Transcription
Fox Valley Technical College
Associate of Applied Science - Nursing
Fox Valley Technical College
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