Caren Ann Burke
Amazon
Appleton,WI
1
Certification
41
years of professional experience
Experienced and adaptable professional with a background in hospitality, retail leadership, healthcare, and warehouse operations. Skilled in team collaboration, training, and resolving issues with professionalism. Focused on supporting efficient service, organized workflows, and positive customer experiences.
Work History
Seasonal Warehouse Worker
1 Month- Operated handheld scanners to support warehouse operations through accurate pick, pack, and stow inventory processing.
- Managed incoming package sorting and routed items to correct fulfillment areas to maintain smooth fulfillment operations.
- Completed training on warehouse safety procedures and sustained clean, organized workstations to ensure compliance with safety standards.
- Lifted, moved, and loaded merchandise using proper handling techniques in compliance with established guidelines.
Guest Service Representative
3 Months- Greeted guests promptly, processed check-ins, and confirmed reservation details with accuracy.
- Responded to guest inquiries and resolved service concerns using attentive, courteous communication.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Guest Service Representative
2 Months- Managed check-in and check-out workflows to ensure seamless guest experience.
- Managed guest interactions with professionalism and discretion to ensure positive experience.
- Implemented upselling strategies during check-in to maximize revenue opportunities while maintaining guest satisfaction.
- Reviewed guest inquiries and concerns promptly, resolving issues to maintain and enhance guest satisfaction.
Assistant Store Manager
2 Years 8 Months- Supervised daily store operations, ensuring compliance with company policies and customer service standards.
- Trained associates on merchandising, register procedures, and front-end support for consistent execution.
- Coordinated freight processing, stockroom organization, and timely shelf replenishment to maintain product availability.
- Monitored inventory levels and store recovery activities to support accurate presentation and shopping conditions.
Guest Service Representative
5 Years 10 Months- Investigated guest inquiries, addressed service concerns, and ensured resolution through attentive, courteous communication.
- Tracked front desk activity, assessed incoming requests, prioritized tasks, and ensured smooth guest flow during peak periods.
- Managed check-in and check-out process improvements to support efficient operations and enhance guest convenience.
- Implemented upselling strategies during check-in process to optimize revenue opportunities while maintaining guest satisfaction.
Airport Customer Service and Ramp Agent
1 Year 5 Months- Expedited boarding processes for passengers providing courteous service while ensuring accessibility needs were met.
- Communicated with flight crews and dispatch to coordinate timely departures and arrivals.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
Registered Nurse, Medical-Surgical
5 Months- Assessed patient conditions to prioritize care plans and coordinate interdisciplinary interventions on medical-surgical unit.
- Administered medications, monitored patient responses, and maintained compliance with physician orders and safety protocols.
- Maintained precise documentation of patient assessments, treatments, and care updates within electronic health records.
- Delivered clear explanations of diagnoses, discharge instructions, and recovery expectations to patients and families.
Registered Nurse Case Manager
2 Years- Conducted comprehensive member assessments to develop individualized care plans and coordinate appropriate clinical services supporting continuity of care.
- Partnered with interdisciplinary teams to coordinate discharge planning activities and facilitate smooth transitions across care settings.
- Evaluated medical records and utilization data, identifying care gaps and outlining appropriate interventions for coverage and quality improvement.
- Coordinated telephonic case management for complex members to reinforce adherence to treatment plans and support timely follow-up care.
- Reviewed insurance benefit requests against company policy and applied eligibility criteria to limit and deny benefits for self-insured policy beneficiaries.
RN MDS and Medicare Coordinator
4 Years- Collaborated with interdisciplinary stakeholders to design and align comprehensive treatment plans for complex patients with multiple comorbidities.
- Implemented evidence-based nursing interventions aligned with patient needs and developed individualized care plans to drive improved patient outcomes.
- Delivered high-quality patient care to diverse populations, managed patient admissions, and triaged patients by acuity to support appropriate department placement.
- Authored and managed project management study design for monitoring adverse medication side effects among geriatric residents, then partnered with physicians to address issues and enhance resident quality of life.
Field Staff Computer Helpdesk Support Specialist
5 Years- Diagnosed and resolved hardware, software, and network issues to restore system functionality via remote and on-site troubleshooting.
- Instructed users on application usage, device operation, and fundamental self-service troubleshooting techniques.
- Leveraged technology knowledge to troubleshoot issues, restore affected systems, and perform maintenance services to sustain organizational performance levels.
- Delivered faster resolution of hardware and software issues by performing efficient troubleshooting problem diagnosis and completing end-to-end corrective actions.
- Assisted end-users with navigating and using complex software applications, enabling more efficient workflows organization-wide.
Education
Associate of Science - Nursing
- Dean's List Graduate with a GPA of 3.86
Diploma - Medical Transcription
- Honor Roll with a GPA of 3.26
- Rapidly completed one-year coursework in six months time
Skills
Teamwork and collaboration
Customer service expert
Creative problem-solving
Analytical thinking
Workflow management
Adaptability and flexibility
Advanced verbal and written communication
People orientated attitude
Inbound and Outbound Call Center Operations
Wyndham
Hilton
and Marriott reservation systems
EPIC EMR data systems
Proven ability to navigate through multiple WINDOWS software utilizing an array of display terminals.
Adaptable to varied and diverse organizational environments.
Certification
- Certified Quality Improvement Associate with the American Society for Quality
Timeline
Seasonal Warehouse Worker
Amazon
11.2025 - 12.2025Read More
Guest Service Representative
Courtyard Riverfront Marriott Hotel
11.2024 - 02.2025Read More
Guest Service Representative
Double Tree Hotel By Hilton
10.2024 - 12.2024Read More
Assistant Store Manager
Dollar Tree Stores
02.2022 - 10.2024Read More
Guest Service Representative
Super8 Hotel by Wyndham
02.2016 - 12.2021Read More
Airport Customer Service and Ramp Agent
American Eagle Airlines
06.2000 - 11.2001Read More
Registered Nurse, Medical-Surgical
Holy Family Memorial Hospital
12.1999 - 05.2000Read More
Registered Nurse Case Manager
Humana
11.1997 - 11.1999Read More
RN MDS and Medicare Coordinator
Seymour, WI
11.1993 - 11.1997Read More
Field Staff Computer Helpdesk Support Specialist
Thrivent Financial
11.1984 - 11.1989Read More
Fox Valley Technical College
Diploma from Medical Transcription
Read More
Fox Valley Technical College
Associate of Science from Nursing
Read More