Carenda Jefferson
Dallas
Summary
Dynamic Shipping and Receiving Coordinator at Georgia-Pacific with expertise in freight coordination and logistics management. Proven ability to enhance operational efficiency through effective teamwork and report generation. Recognized for resolving transportation issues swiftly, ensuring timely product availability, and fostering strong relationships with drivers and logistics teams. Committed to continuous learning and improvement.
Overview
14
14
years of professional experience
Work History
Shipping and Receiving Coordinator
Georgia-Pacific
09.2019 - Current
- First point of contact for drop and hook loads, live loads or LTL loads. Assist Drivers with any issues regarding their loads while on site. Ensuring each driver has all necessary BOLS and packing slips before departure.
- Developed schedules for yard activities, ensuring alignment with production demands.
- Collaborated with logistics teams to resolve transportation issues swiftly.
- Served as a liaison between Yard Coordinators from different shifts, facilitating seamless handovers during shift changes.
- Managed logistics for incoming shipments, ensuring efficient unloading processes for timely product availability.
- Created and maintained daily and weekly reports for upper management.
Customer Service Representative
Amazon
03.2016 - 08.2019
- Trained new representatives on operational procedures and customer engagement techniques.
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Enhanced customer satisfaction by delivering accurate product information and support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Human Resources Administrator
Blue Apron
01.2012 - 02.2016
- Managed employee records and ensured compliance with HR policies and regulations.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
Education
High School Diploma -
DAVID W CARTER
Dallas, TXNo Degree - MEDICAL ASSISTING
HIGH TECH INSTITUTE
Dallas, TXSkills
- Warehouse operations
- Documentation handling
- Freight coordination
- Shipping documents preparation
- Pickup arrangements
- Report generation
- Shipping document verification
- Goods assembly
- Freight bills preparation
- Willing to learn
- Teamwork
- Teamwork and collaboration
Timeline
Shipping and Receiving Coordinator
Georgia-Pacific
09.2019 - Current
Customer Service Representative
Amazon
03.2016 - 08.2019
Human Resources Administrator
Blue Apron
01.2012 - 02.2016
High School Diploma -
DAVID W CARTER
No Degree - MEDICAL ASSISTING
HIGH TECH INSTITUTE