Carennys Hernandez
Smyrna,GA
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations and handles payments. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
1
1
year of professional experience
Work History
Server
Arbor Company
10.2023 - Current
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Front Desk Representative
Group RH LLC
05.2023 - 07.2023
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Elevator Operator
Global JC LLC
11.2022 - 03.2023
- Enhanced passenger experience by maintaining a clean and organized elevator environment.
- Reduced wait times for passengers by efficiently managing elevator traffic during peak hours.
- Assisted in the maintenance of elevator equipment, ensuring optimal performance and safety standards.
- Ensured smooth operation of the elevator by conducting regular inspections and reporting issues to management.
Education
High School Diploma -
Francisco De Miranda
Barinas VENEZUELA08.2021
Skills
- Professional Appearance
- Cleanliness standards
- Guest Seating
- Ability to Lift 30 Pounds
- Office Organization
- Problem-Solving
- Exceptional communication
- Safety Procedures
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Arbor Company
10.2023 - Current
Front Desk Representative
Group RH LLC
05.2023 - 07.2023
Elevator Operator
Global JC LLC
11.2022 - 03.2023
High School Diploma -
Francisco De Miranda
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