Caren Painter
Warren,OH
Summary
Results-driven executive with 16 years of experience leading operations for a multimillion-dollar company. Proven ability to scale businesses, having expanded operations from 6 to 13 locations while driving revenue growth from thousands to millions. Expertise in team leadership, operational efficiency, and strategic expansion. Adept at managing large teams, overseeing commercial real estate acquisitions and developments, and fostering strong relationships with government agencies and stakeholders.
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and stakeholder engagement. Known for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
President / Chief Operations Officer
Empowering People Workshop DBA CLW
04.2009 - Current
- Oversaw daily operations of a multimillion-dollar company, managing up to 250 employees across multiple locations
- Led the company’s expansion from 6 to 13 locations, strategically increasing market reach and profitability
- Spearheaded revenue growth initiatives that turned a modest income stream into multimillion-dollar revenue
- Developed and implemented progressive programs to improve operational efficiency and employee engagement
- Maintained high team morale by creating staff appreciation programs and professional development opportunities
- Built and nurtured relationships with family members, local and state government agencies, ensuring compliance and fostering community trust
- Acquired and managed four multimillion-dollar commercial properties, overseeing zoning, development, and renovation within budget.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Reduced operational costs through strategic cost management initiatives.
Service and Support Coordinator/Wraparound Coordinator
Trumbull County Board of Devemental Disabilities
04.2002 - 04.2009
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Kept high average of performance evaluations.
- Scheduled and was team leader for interdisciplinary team ensuring all health safety concerns were met.
- Completed weekly notes for every 8 minutes of service for billing purposes.
Residential Supervisor, Home Manager, QIDP
Orange Village Care Center and Gateways
03.1996 - 04.2002
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Scheduled fun social and recreational activities for residents.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress in the program.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Managing up to 30 staff, their evaluations, new hire training, and ongoing training.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH12-1995
Skills
- Operations & Business Strategy
- Team Leadership & Development
- Multi-Location Management
- Revenue Growth & Profitability
- Commercial Real Estate Acquisition & Development
- Budgeting & Financial Oversight
- Government & Community Relations
- Program Development & Employee Engagement
- Compliance & Regulatory Affairs
- Organizational leadership
- Leadership team building
- Integrity and ethics
- Crisis management
Certification
[Relevant Certifications or Training]
Additional Information
Proficient in [Relevant Software or Systems], [Any other relevant information, such as languages spoken or special achievements]
Affiliations
- [List any professional organizations or boards you are a member of]
- [List any community engagement or leadership roles]
Timeline
President / Chief Operations Officer
Empowering People Workshop DBA CLW
04.2009 - Current
Service and Support Coordinator/Wraparound Coordinator
Trumbull County Board of Devemental Disabilities
04.2002 - 04.2009
Residential Supervisor, Home Manager, QIDP
Orange Village Care Center and Gateways
03.1996 - 04.2002
Bachelor of Arts - Psychology
Kent State University
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