Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
Generic

Caren R. Bartlett

Old Saybrook,US

Summary

I am a highly focused customer service professional with a history of establishing productive relationships. I am known for the ability to balance customer needs with company goals. I bring a commitment to corporate values and vision to day-to-day activities. Cambridge Who’s who of Executive and Professional Women, Honor’s Edition, 2008/2009 Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust in order to optimize sales opportunities to new and existing customers/clients. Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment. Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach, etc. Actively use and leverage current technologies to better understand the technology solutions available to improve our customers’ financial lives. Ability to learn and understand technology to assist customers with self-service needs. Apply strong critical thinking and problem-solving skills to meet customers’ needs. Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements. Displays passion, commitment and drive to deliver an experience that improves our customers’ financial lives. Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: AML, appropriate disclosures, etc. ) Excellent oral and written communication skills with strong influencing skills.

Overview

36
36
years of professional experience
26
26
years of post-secondary education

Work History

Marketing Coordinator

Barrett-Jackson Auto Auction
  • Developed visually engaging marketing materials to support product launches and promotions.

Interim Director

Enders Island Retreat
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Substitute Teacher/Para

Waterford Public Schools
09.2018 - 03.2020
  • All subjects and grades including Special Ed (working with a blind student)
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Enforced school and class rules to maintain order in classroom.

Substitute Teacher/Para

Clinton Public Schools
04.2018 - 03.2020
  • All subjects and grades including Special Ed

Substitute Teacher/Para

Old Lyme, Region 18
03.2017 - Current
  • All grades and subjects including Special Ed
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Substitute Teacher/Para

Guilford Public Schools
03.2017 - 03.2020
  • All subjects and grades including Special Ed

Paraprofessional – Special Education Teacher

East Haven Board of Education
04.2014 - 08.2015
  • Students directly supporting
  • I assisted teachers and/or other paraprofessional educators or therapists in the delivery of instructional and related services to students
  • My ultimate responsibility was for the design, implementation and evaluation of instructional programs, through cognitive and metacognitive strategies, including assessment of student progress (IEP).

Marketing Support

MDR-Division of Dunn & Bradstreet
04.2013 - 08.2015
  • Contacting key people to update district wide information for reporting.
  • Executed client research, prospecting, networking and marketing support for consumables product line.
  • Streamlined internal processes for increased efficiency in marketing support tasks.

Substitute Teacher, Librarian

Kelly Educational Services, Hamden and New London
10.2010 - 04.2017
  • Support, Administrative and Paraprofessional
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

KELLY SERVICES
03.2008 - 04.2017

Front Desk Receptionist

Essex Meadows Properties, Health Center and Recreation
09.2017 - 02.2021
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

FTD.com
04.2015 - 08.2017
  • Online CHAT, Order entry, Customer Service and Problem Resolution
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Relationship Banker

Bank of America
08.2015 - 03.2016
  • Located in a financial center, Relationship Bankers are focusing the majority of their time helping customers by deepening relationships through referrals and platform service to sales activities as well as self-service and transactional activities where needed
  • Responsibilities include, but are not limited to the following: Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through Self Service technologies where self-service isn't available, conduct over the counter transactions for service needs (e.g., cashier's checks, safe deposit entry, etc.)Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs Identify and route preferred and small business client needs to the Relationship Manager and or FSA as appropriate for all sales, service and specialized needs Ensure the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (e.g., consumer banking, small business, mortgage and investment needs) Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy
  • Proactively manage risk in every business, product, and service transaction leveraging available tools

QUINNIPIAC UNIVERSITY POLLING INSTITUTE
03.2008 - 08.2010
  • The Quinnipiac University Polling Institute is a nationally known polling organization that conducts public opinion telephone surveys on various issues in the news (i.e., political races, public policy, etc.)

Anthem Blue Cross Blue Shield
09.2008 - 11.2008
  • Marketing support for open enrollment campaign
  • Data entry and UPS destination tracking of national campaign materials to Account Managers for enrollment meetings.

Financial Assistant and Administration Support

Yale University School of Medicine
03.2008 - 07.2008

Relationship Specialist

WACHOVIA BANK, N.A
02.2004 - 08.2007
  • Provided exceptional customer service for Commercial, Business Banking community by establishing and maintaining excellent customer relationships and providing operational and administrative support for customers
  • Coordinated with internal teams to collect data required for product implementations, loan closings and new product sales
  • Served as primary contact and central information source for area’s customer base after the initial sale and played a key role in ensuring customer satisfaction and business retention for the life of the relationship
  • Identified sales and product opportunities as well as potential customer problems in Relationship Managers’ customer portfolio and enhanced knowledge of customers, their businesses and their needs by researching customer information and market competition
  • Capitalized on sales opportunities associated with servicing the customer by listening for potential customer problems, concerns or needs and recommending potential Bank products with customers while balancing the best interests of the Bank and the customer
  • Coordinated special events for the company and area arts organizations and sponsorships
  • Served as assistant to the areas Sales Director

YALE UNIVERSITY
01.1997 - 01.2002
  • FLOWERS U.S.A
  • And LONG WHARF THEATRE
  • Sales, Marketing and Customer Service positions

District Sales Manager, Sales Representative and Trainer

SARA LEE CORPORATION, L’eggs Products, Inc
01.1989 - 01.1998
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.

Independent Representative

E. F. EDUCATIONAL FOUNDATION FOR FOREIGN STUDIES
01.1994 - 01.1997
  • Developed referral partnerships with complementary businesses which led to an increased number of qualified leads for the company.
  • Established credibility among potential customers by exhibiting professionalism and expertise in all interactions.
  • Conducted regular follow-ups with existing customers for feedback collection and ongoing relationship management purposes.

Education

Graduate Liberal Studies Degree - Art History

Wesleyan University
Middletown, CT
09.2001 - Current

Associate of Science - International Marketing

Quinnipiac University
Mount Carmel, CT
09.1997 - 05.1998

Bachelor of Arts - Business Administration

University of New Haven
West Haven, CT
01.1981 - 01.1983

Skills

  • Group and Individual Instruction
  • Verbal and Written Communication
  • Test Proctoring
  • Smart Board Technology
  • Instructional Technology
  • Lesson Implementation
  • Special Education
  • Safety Awareness
  • IEP Understanding
  • Middle School Education
  • Group Classes
  • Classroom Integration
  • Behavior Management
  • Understanding of Content
  • Student Tutoring
  • Classroom Management
  • Parent Relations
  • Clerical Support
  • Individualized Care
  • Analytical Skills
  • Teacher Observation
  • Disciplinary Procedures
  • Lunchtime Assistance
  • Complex Problem-Solving
  • Concept Explanation
  • Positive Reinforcement
  • Google Classroom
  • Educational Strategies
  • Ability to Be Flexible
  • Substitute Teacher Coordination
  • Fine Motor Skills
  • School Administration
  • Class Engagement
  • Positive Interactions
  • Active Participation
  • Test and Assignment Evaluation
  • Virtual Communities
  • Enforcing Classroom Rules
  • Assistive Technology
  • Instructional Assistance
  • Algebra II
  • Behavior Redirection
  • Dietary Needs
  • Classroom Monitoring
  • Teaching Life Skills
  • District Standards
  • Infection Prevention and Control
  • Behavioral Neurology
  • Assigning and Grading Work
  • Compliance
  • Reporting

Work Preference

Work Type

Part TimeFull Time

Work Location

Remote

Important To Me

Company CultureWork-life balancePaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursWork from home optionPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Substitute Teacher/Para

Waterford Public Schools
09.2018 - 03.2020

Substitute Teacher/Para

Clinton Public Schools
04.2018 - 03.2020

Front Desk Receptionist

Essex Meadows Properties, Health Center and Recreation
09.2017 - 02.2021

Substitute Teacher/Para

Old Lyme, Region 18
03.2017 - Current

Substitute Teacher/Para

Guilford Public Schools
03.2017 - 03.2020

Relationship Banker

Bank of America
08.2015 - 03.2016

Customer Service Representative

FTD.com
04.2015 - 08.2017

Paraprofessional – Special Education Teacher

East Haven Board of Education
04.2014 - 08.2015

Marketing Support

MDR-Division of Dunn & Bradstreet
04.2013 - 08.2015

Substitute Teacher, Librarian

Kelly Educational Services, Hamden and New London
10.2010 - 04.2017

Anthem Blue Cross Blue Shield
09.2008 - 11.2008

KELLY SERVICES
03.2008 - 04.2017

QUINNIPIAC UNIVERSITY POLLING INSTITUTE
03.2008 - 08.2010

Financial Assistant and Administration Support

Yale University School of Medicine
03.2008 - 07.2008

Relationship Specialist

WACHOVIA BANK, N.A
02.2004 - 08.2007

Graduate Liberal Studies Degree - Art History

Wesleyan University
09.2001 - Current

Associate of Science - International Marketing

Quinnipiac University
09.1997 - 05.1998

YALE UNIVERSITY
01.1997 - 01.2002

Independent Representative

E. F. EDUCATIONAL FOUNDATION FOR FOREIGN STUDIES
01.1994 - 01.1997

District Sales Manager, Sales Representative and Trainer

SARA LEE CORPORATION, L’eggs Products, Inc
01.1989 - 01.1998

Bachelor of Arts - Business Administration

University of New Haven
01.1981 - 01.1983

Marketing Coordinator

Barrett-Jackson Auto Auction

Interim Director

Enders Island Retreat

Similar Profiles

CREATE PROFILE
Caren R. Bartlett