Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Caresa Dodson

Lascassas,TN

Summary

District Success Manager at Lexia Learning with expertise in customer relationship management and onboarding. Proven ability in data analysis to enhance product value, resulting in increased customer satisfaction and retention. Skilled in collaborating with cross-functional teams to implement effective strategies and deliver high-quality training experiences.

Overview

15
15
years of professional experience

Work History

District Success Manager

Lexia Learning
Dallas, TX
11.2023 - Current
  • Delivered presentations on product features and value propositions at conferences and webinars.
  • Coached team members on best practices for exceptional customer experiences.
  • Guided customers to maximize value from products and services.
  • Established strong client relationships through regular communication and follow-ups.
  • Provided onboarding and training for successful product adoption.
  • Collaborated with cross-functional teams to develop strategies enhancing customer success.
  • Worked with marketing to create educational content about services.
  • Assisted sales by providing technical expertise during the sales process.

Special Education Supervisor

Wilson County Schools
Lebanon, TN
08.2022 - 11.2023

Crafted comprehensive policies and procedures for district Special Education services.

  • Ensured compliance with legal standards by reviewing student files for Individualized Education Programs.
  • Participated in budget development for staffing allocations and resource procurement for Special Education programs.
  • Supervised 15 employees, focusing on performance and professional development.

Assessment and Intervention Coordinator

Wilson County Schools
Lebanon, TN
01.2022 - 08.2023

Guided faculty in effective use of assessment tools and techniques.

  • Presented assessment findings at departmental meetings and institutional events.
  • Identified best practices in educational assessment and recommended implementation strategies.
  • Assisted in developing new procedures for assessment processes and protocols.

Lead School Psychologist

Wilson County Schools
Lebanon, TN
03.2020 - 01.2022
  • Developed and implemented comprehensive mental health initiatives across entire school.
  • Evaluated student behavioral issues utilizing diverse assessment tools.
  • Assisted in formulating policies focused on student safety and overall well-being.
  • Organized and led professional development workshops covering behavior management and social skills.

Reading and Intervention Coordinator

Murfreesboro City Schools
Murfreesboro, TN
08.2010 - 03.2020
  • Designed assessments to monitor student progress and identify necessary interventions.
  • Facilitated professional development activities for teachers on effective reading instruction strategies.
  • Analyzed standardized test data to pinpoint areas needing improvement in reading proficiency.
  • Reviewed classroom materials for content accuracy and appropriateness of subject matter.
  • Developed district's MTSS model

Education

Ph.D. - Special Education: Reading Disabilities

Vanderbilt University
Nashville, TN
08-2008

Ed.S - Curriculum And Instruction

Middle Tennessee State University
Murfreesboro, TN
05-1999

Master of Arts - School Psychology

Middle Tennessee State University
Murfreesboro, TN
05-1995

Bachelor of Science - Psychology

Middle Tennessee State University
Murfreesboro, TN
05-1995

Skills

  • Customer relationship management
  • Onboarding and training
  • Technical sales support
  • Data analysis
  • Project management
  • Product expertise

Accomplishments

Lexia Sales Most Valuable Partner, 2023
Lexia Customer Success Collaborator of the Year, 2024
Lexia Member of the Quarter, 2023 and 2024
MTSU Outstanding Senior in Psychology, 1995
MTSU Outstanding School Psychology Graduate Student, 1997
MTSU’s nominee for Tennessee William Ballard Award, 1997
Mayor’s award—Educator of the Year, 2003

Timeline

District Success Manager

Lexia Learning
11.2023 - Current

Special Education Supervisor

Wilson County Schools
08.2022 - 11.2023

Assessment and Intervention Coordinator

Wilson County Schools
01.2022 - 08.2023

Lead School Psychologist

Wilson County Schools
03.2020 - 01.2022

Reading and Intervention Coordinator

Murfreesboro City Schools
08.2010 - 03.2020

Ph.D. - Special Education: Reading Disabilities

Vanderbilt University

Ed.S - Curriculum And Instruction

Middle Tennessee State University

Master of Arts - School Psychology

Middle Tennessee State University

Bachelor of Science - Psychology

Middle Tennessee State University