Caressa C. Thornton-Stafford

Pharmacy Manager

CVS Pharmacy

08.2019 - Current

Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Led a high-performing team of staff pharmacist and technicians to deliver exceptional patient care and service.
Trained newly hired pharmacy technicians.
Hired and trained a technician to order all pharmacy supplies and keep check on inventory levels.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
Cultivated a patient-centered environment within the pharmacy, fostering long-term loyalty among patients.
Stepped away from desk to go out in the store to recommend OTC devices or medication options to help mitigate individual symptoms.
Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
Discussed medical histories and provided patients with a prescription schedule to avoid drug drug interactions and unnecessary adverse reactions.
Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Collaborated with store manager to maintain daily operations.
Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Evaluated patient histories and utilized the Prescription Monitoring Program to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
Reduced medication waste and disposal costs by implementing effective stock rotation system.
Ensured safe working environment, adhering to strict health and safety guidelines.