Caressa Daniels
Valdosta,GA
Summary
Proven performer at Waffle House, adept in multitasking and exceptional customer service, enhancing dining experiences and sales through effective relationship management and upselling techniques. Skilled in cash handling, food safety practices and fostered a collaborative environment, contributing to increased guest satisfaction and efficiency.
Overview
4
4
years of professional experience
Work History
Server
Waffle House
10.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for fast food restaurant with social relevancy and intentionality.
Education
GED -
Wiregrass Tech
Valdosta, GA12.2023
Skills
- Strong Work Ethic
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Service prioritization
- Food safety understand
Timeline
Server
Waffle House
10.2020 - Current
GED -
Wiregrass Tech
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