Caressa Gaviola
Rosenberg,TX
Summary
Highly motivated, diligent, and adaptable nursing professional demonstrating expertise and knowledge through 20 years in direct patient care, staff supervision, and department operations. Committed to provide the highest quality patient focused and family centered care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Charge RN / Staff RN - NICU
Texas Children’s Hospital - Pavilion for Women
03.2012 - Current
- Helped to open up this brand new technologically advanced and family centered hospital
- Successfully served as night charge for an innovative Family Centered Care Private Room Neonatal Intensive Care Unit with 33 private rooms and transition nursery, serving a combination of Level I, II, & III neonatal population
- Supervised staff functions/activities of over 25 full time nursing and ancillary staff to optimize high quality patient care
- Collaborated with nursing leadership and medical teams and directed patient flow of admissions, transfers, and discharges
- Delegated tasks to nursing assistants and support staff effectively, ensuring safe and efficient care delivery.
- Served as Neonatal Response Team member in attending high risk deliveries and provided stabilization and resuscitative measures for compromised neonates
- Provided direct nursing care to critically ill patients in the unit and reported acute patient clinical status changes in a timely manner to medical team for prompt interventions that successfully resulted in positive outcomes
- Assisted physicians and practitioners during procedures by preparing equipment, monitoring patient status, and ensuring sterile environments
- Served as preceptor and trained new nurses and support staff in proper techniques, care standards, operational procedures, and safety protocols
- Served as resource for staff on hospital wide policies and procedures and unit protocols to deliver quality patient care
- Collaborated with physicians, nurse practitioners, pharmacists, radiology technologists, lab personnel, and therapists to deliver quality, evidence-based care
Service Coordinator - Complex Care Management
United Healthcare
06.2014 - 11.2016
- Served as primary point of contact for over 1,000 members, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of members, ensuring timely and effective service response and delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients, providers, and vendors.
- Enhanced member satisfaction by efficiently addressing and resolving service issues.
- Collaborated with cross-functional and interdisciplinary teams to optimize member service operations and improve member experiences.
- Played key role in successful onboarding of new hires within Service Coordinator role, offering mentorship and guidance as needed.
Charge RN / Neonatal Response Team Member / Staff RN - Level IV NICU
Texas Children’s Hospital
07.2004 - 03.2012
- Successfully served as night time charge for 76+ bed, Level 4 neonatal intensive care unit
- Supervised functions and activities for 40+ nursing and ancillary staff
- Served as resource for nursing staff, medical team, and families
- Collaborated and coordinated with nursing leadership, physicians, nurse practitioners, neonatal response team, nursing staff and other medical personnel on patient flow of admissions, transfers, and discharges
- Directed and managed staffing during times of high census and multiple critical admissions in timely manner
- Served on Neonatal Emergency Response Team which responded to all high risk deliveries
- Served on NICU IV Core Cardiac Nurse Team which provided intensive and quality care for all cardiac patients
- Provided proficient and knowledgeable care for infants with cardiac, spinal, skeletal, metabolic, respiratory, and neurological diseases, as well as infants with multiple congenital anomalies
- Utilized cost effective measures and ensured accurate charges were captured for each patient
- Actively involved in Performance Improvement data collection to improve and maintain excellent, quality patient and family care
- Precepted and mentored new employees
- Served as superuser for EPIC and technological devices and educated and trained staff to delivery quality patient care
Charge RN / Neonatal Response Team Member / Staff RN - Level IV NICU
Texas Children’s Hospital
07.2004 - 03.2012
- Successfully served as night time charge for 76+ bed, Level 4 neonatal intensive care unit
- Supervised functions and activities for 40+ nursing and ancillary staff
- Served as resource for nursing staff, medical team, and families
- Collaborated and coordinated with nursing leadership, physicians, nurse practitioners, neonatal response team, nursing staff and other medical personnel on patient flow of admissions, transfers, and discharges
- Directed and managed staffing during times of high census and multiple critical admissions in timely manner
- Served on Neonatal Emergency Response Team which responded to all high risk deliveries
- Served on NICU IV Core Cardiac Nurse Team which provided intensive and quality care for all cardiac patients
- Provided proficient and knowledgeable care for infants with cardiac, spinal, skeletal, metabolic, respiratory, and neurological diseases, as well as infants with multiple congenital anomalies
- Utilized cost effective measures and ensured accurate charges were captured for each patient
- Actively involved in Performance Improvement data collection to improve and maintain excellent, quality patient and family care
- Precepted and mentored new employees
- Served as superuser for EPIC and technological devices and educated and trained staff to delivery quality patient care
Flex Float Pool Team
Texas Children’s Hospital
01.2010 - 01.2011
- Provided direct patient care to the pediatric population in both the critical and acute care areas, namely general medicine, hematology and oncology, neurology & neurosurgery, pediatric surgery, pulmonary/adolescent, progressive care unit, emergency center, bone marrow transplant, cardiovascular intensive care unit, pediatric intensive care unit, and neonatal intensive care units level III & IV
- Served as vital inpatient super user for EPIC computer system; assisted in verifying correct transcription of MAR into electronic MAR, as well as assisted house-wide staff understand and utilize new EPIC system.
Charge RN / Staff RN - NICU
St. Luke's Episcopal Community Hospital
02.2008 - 01.2010
- Helped to open up this physician owned private hospital
- Served as night charge for this 10 bed NICU and Nursery departments
- Supervised over 10 nursing and support staff to ensure quality patient care
- Addressed family issues/concerns that resulted in high patient/family satisfaction
- Provided help as resource for staff in NICU and L&D
- Provided intensive, intermediate, transitional, and general newborn care for neonates and infants
- Attended high risk deliveries and provides immediate and resuscitative care as outlined by NRP
- Utilized and promoted cost effective measures and ensured accurate charges applied for each patient.
Charge RN / Staff RN - Special Care Nursery
Park Plaza Hospital
05.2002 - 01.2008
- Served as night charge nurse of 15 bed Special Care Nursery / NICU / Newborn Nursery; supervised functions and activities of over ten nursing and ancillary staff
- Ensured staffing needs optimized and highest quality of care given to patients/families
- Addressed family issues/concerns that resulted in highest patient/family satisfaction
- Provided intensive, intermediate, transitional, and general newborn care for neonates
- Attended high risk deliveries and provided immediate and resuscitative measures as outlined by NRP
- Utilized and promoted cost effective measures and ensured accurate charges applied for each patient.
Charge RN / Staff RN - Level II NICU
The Woman's Hospital
03.2000 - 06.2004
- Served as night charge for this 70+ bed Level II NICU unit
- Supervised over 25 nursing and ancillary staff and oversaw all nursing functions/activities
- Effectively resolved all parental concerns/requests to obtain extreme patient/family satisfaction
- Facilitated patient flow amongst Women's services, admission nursery and level 2 unit to provide seamless quality care
- Utilized all cost effective and utilization processes to ensure all charges were accounted for and captured.
- Collaborated with interdisciplinary team members to optimize patient outcomes through comprehensive care coordination.
Staff RN - 16 Tower Cardiac Rehabilitation Unit
St. Luke's Episcopal Hospital - Med Center
01.1998 - 03.2000
- Provided excellent care for patients recovering from cardiovascular medical procedures and those who needed cardiac telemetry monitoring
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians
- Served on emergency response team which responded to patient cardiac emergencies and ensured best outcomes
- Utilized accurate cost effective measures to ensure all charges were accounted for and captured.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
Education
Bachelor of Science - Nursing
Houston Baptist University
Houston, TX11.1997
Skills
- Medication and intravenous Therapy
- Central lines and management
- Wound and ostomy care
- Ventilator and tracheostomy therapy
- Phlebotomy
- CPR and NRP certified
- CCRN certified
- Microsoft Office
Certification
- CCRN - NICU, American Association of Critical Care Nurses, Houston, TX, 12/01/2017 to 11/30/2026
- Neonatal Resuscitation Program Provider, American Academy of Pediatrics / American Heart Association, Houston, TX, 10/01/2022, 10/31/2024
- BLS for Healthcare Providers, American Heart Association, Houston, TX, 03/30/2024, 03/31/2026, CPR and AED
- Registered Nurse, Board of Nurse Examiners, Houston, TX, 02/03/1998 to 02/28/2026
References
Dora Garza, Charge RN, Texas Children's Hospital, 832-370-7457
Veronica Miranda, Staff RN, Texas Children's Hospital, 713-518-2943
Affiliations
- American Association of Critical Care Nurses
Timeline
Service Coordinator - Complex Care Management
United Healthcare
06.2014 - 11.2016
Charge RN / Staff RN - NICU
Texas Children’s Hospital - Pavilion for Women
03.2012 - Current
Flex Float Pool Team
Texas Children’s Hospital
01.2010 - 01.2011
Charge RN / Staff RN - NICU
St. Luke's Episcopal Community Hospital
02.2008 - 01.2010
Charge RN / Neonatal Response Team Member / Staff RN - Level IV NICU
Texas Children’s Hospital
07.2004 - 03.2012
Charge RN / Neonatal Response Team Member / Staff RN - Level IV NICU
Texas Children’s Hospital
07.2004 - 03.2012
Charge RN / Staff RN - Special Care Nursery
Park Plaza Hospital
05.2002 - 01.2008
Charge RN / Staff RN - Level II NICU
The Woman's Hospital
03.2000 - 06.2004
Staff RN - 16 Tower Cardiac Rehabilitation Unit
St. Luke's Episcopal Hospital - Med Center
01.1998 - 03.2000
Bachelor of Science - Nursing
Houston Baptist University
- CCRN - NICU, American Association of Critical Care Nurses, Houston, TX, 12/01/2017 to 11/30/2026
- Neonatal Resuscitation Program Provider, American Academy of Pediatrics / American Heart Association, Houston, TX, 10/01/2022, 10/31/2024
- BLS for Healthcare Providers, American Heart Association, Houston, TX, 03/30/2024, 03/31/2026, CPR and AED
- Registered Nurse, Board of Nurse Examiners, Houston, TX, 02/03/1998 to 02/28/2026
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