Caressa Johnson

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
• Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
• Communicated with primary care offices and insurance companies to obtain authorization.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Implemented new computer software systems for patient management, leading to a smoother and more efficient registration process.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and workflow.

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
• Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
• Communicated with primary care offices and insurance companies to obtain authorization.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Implemented new computer software systems for patient management, leading to a smoother and more efficient registration process.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and workflow.
• Worked closely with other departments to resolve complex medical conflicts or accommodate special requests from patients or physicians.

• Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
• Responded proactively and positively to rapid change
• Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment

Assisted customers with Medicare part C coverage:

• Obtained prior authorization/orders,
• Assisted with claims and appeals by documenting required information and sending to correct dept
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies, procedures and identifying gaps in coverage.
• Collaborated with customers to resolve dispute's.
• Facilitated effective communication between clients, families, and service providers, ensuring a seamless coordination of care
• Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities
• Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures

Scheduled emergency COVID-19 vaccinations throughout California:

• Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs
• Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact
• Provided roadside assistance to US residents:.
• Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
• Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
• Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
• Investigated and resolved customer inquiries and complaints quickly
• Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
• Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements

Assisted Medicare customers with type D Medication inquiries and payments:

• Posted payments to accounts and maintained records.
• Provided ongoing support, addressing any concerns with clients'' situations promptly
• Demonstrated excellent problem-solving skills in addressing complex client concerns, resulting in timely resolution and increased satisfaction
• Assisted in resolving customer complaints and grievances

Handled Patient services for the Illinois Medicaid program:

• Maintained compliance with local, state and federal regulations governing insurance, Medicaid requirements
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Filed and tracked insurance claims and communicated claims status to patients
• Advocated on behalf of clients to secure needed services and overcome barriers to access
• Educated clients about their rights and responsibilities under the Medicaid program, empowering them to make informed decisions about their care options
• Conducted thorough assessments to determine eligibility for various Medicaid services.
• Provided comprehensive support to clients during the appeals process, ensuring accurate representation.

• Assisted Technologists with patient care, ensuring accurate information and smooth transitions
• Managed patient preparation, paperwork, and communication, enhancing workflow efficiency
• Supported sedation administration, ensuring patient comfort and safety during procedures
• Organized documents, printed films and made CDs for doctor and patient records, maintaining data accuracy
• Streamlined patient intake process, reducing wait times by 30%, improving patient satisfaction
• Implemented a new filing system, reducing document retrieval time and improving workflow.

• Priced and displayed merchandise, increasing sales and customer engagement by 90%
• Assisted with tailoring tasks, ensuring precision and client satisfaction
• Managed daily operations including bookkeeping, inventory, sales, and vendor relations
• Implemented stock management, reducing inventory discrepancies by 10%
• Coordinated custom fittings, providing client satisfaction and driving repeat business.