Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caressa Kluver

Ankeny,IA

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Walmart
Sauk Centre, MN
05.2023 - 07.2024
  • Provided detailed product information to customers.
  • Determined the best delivery methods based on order size and destination.
  • Responded promptly to customer inquiries via phone or email.
  • Identified opportunities for process improvement within the organization.
  • Tracked inventory levels and replenished stock when necessary.
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Greeted customers and provided excellent customer service.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Secured and stored items until customer pickup.
  • Listened to customer needs to identify and recommend best products and services.
  • Suggested comparable products to replace out-of-stock items.
  • Assisted teammates with daily tasks during peak periods.
  • Greeted customers and answered product or service questions.
  • Completed pickup and shopping orders for customers within local area.
  • Asked store associates for help locating missing products.
  • Offered virtual shopping consultations for clients unable to meet in person.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Scanned items when pulling from shelves to update system stock information.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.

Customer Service Cashier/Crew Kitchen Staff Member

Dairy Queen Grill & Chill
Sauk Centre, MN
10.2020 - 08.2023
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Verified that all coupons were valid prior to processing them into the system.
  • Resolved customer complaints in a professional manner.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Complied with all health and safety regulations while performing job duties.
  • Balanced cash drawers at the end of each shift.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Operated cash registers to process payments for goods and services.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Greeted customers and provided friendly customer service.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Addressed customer questions and concerns regarding products and services.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Informed customers of in-store promotions or pricing specials.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Distributed food to waiters and waitresses to serve customers.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
  • Maintained an organized workstation, ensuring tools and ingredients are readily available.
  • Ensured proper storage of food supplies to minimize waste and maintain freshness.
  • Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
  • Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.

Education

World Missions/ Biblical Counseling

Faith Baptist Bible College And Theological Seminary
Ankeny, IA
12-2026

Skills

  • Brand Awareness
  • Route Planning
  • Sales experience
  • Customer service expertise
  • Delivery Management
  • Flexible Schedule

References

References available upon request.

Timeline

Online Personal Shopper

Walmart
05.2023 - 07.2024

Customer Service Cashier/Crew Kitchen Staff Member

Dairy Queen Grill & Chill
10.2020 - 08.2023

World Missions/ Biblical Counseling

Faith Baptist Bible College And Theological Seminary

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Caressa Kluver