Summary
Overview
Work History
Education
Skills
Timeline
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CARESSE LOPEZ

Wellington,USA

Summary

Detail-oriented and proactive Administrative Support with 10+ years of experience in providing comprehensive administrative support and enhancing office efficiency. Skilled in managing schedules, handling correspondence, and performing data entry with precision. Seeking to leverage organizational and multitasking abilities to contribute and streamline operations, while supporting team productivity and fostering a positive work environment.

Overview

13
13
years of professional experience

Work History

CDASS CAREGIVER

Colorado Consumer Directed Attendant Support Services
03.2025 - Current
  • Provide full-time personal care and support to a family member under the Colorado CDASS program.
  • Assist with activities of daily living (ADLs) including bathing, dressing, mobility, medication management, and meal preparation.
  • Maintain documentation and communication with Financial Management Service (FMS) and Case Manager.
  • Coordinate and provide transportation for medical appointments, physical therapy, errands, grocery shopping, and regular gym visits to support physical and mental well-being.
  • Manage household duties including laundry, dishes, and general cleaning to maintain a safe and hygienic living space.

Overnight Pet Care Specialist

Rover
02.2024 - Current
  • Provided overnight care for pets in the absence of their owners, ensuring their comfort, safety, and well-being.
  • Followed detailed care instructions provided by pet owners, including feeding schedules, medication administration, and exercise routines.
  • Maintained a calm and nurturing environment for pets, offering companionship and reassurance during overnight stays.
  • Monitored pets for any signs of distress, illness, or unusual behavior, and promptly reported concerns to pet owners.
  • Communicated effectively with pet owners regarding their pet's health, behavior, and overall well-being by sending live videos and photos.
  • Earned repeat bookings and referrals from satisfied clients due to consistently high-quality pet care and customer service.

MEDICAL LEAVE & DISABILITY

Career Break for Health & Well-Being
02.2023 - 02.2024

LEGAL SECRETARY

Employer Defense Group LLC
02.2022 - 06.2023
  • Successfully worked in a hybrid environment, managing administrative and legal tasks both remotely and in-office.
  • Analyzed and streamlined document automation processes, achieving a daily time savings of 2 hours and significantly improving workflow efficiency.
  • Assisted the Lien Representative/Paralegal with e-filing and managing outgoing mail for over 80+ active cases.
  • Provided comprehensive support to 5 Legal Secretaries, contributing to effective workload management and team productivity.
  • Coordinated case strategy conference calls with clients, ensuring clear communication and effective case planning.

CLAIMS ASSISTANT

In-N-Out Burger Corp
11.2018 - 10.2021
  • Managed subrogation claims for 370 stores and a fleet of 1,000+ vehicles, overseeing over 100 active claims annually with a focus on detail and accuracy.
  • Led the end-to-end process for property and auto damage claims, including appraisal scheduling, reimbursement recovery, and claims closure, resulting in over $10,000+ in annual recoveries.
  • Streamlined claims management by implementing and enhancing the Asana tracking system, significantly improving workflow organization and efficiency.
  • Established and managed the Video Surveillance Department, ensuring to secure storage and access of footage for incident investigations across all store locations and warehouses.
  • Provided comprehensive clerical and administrative support to the Workers’ Compensation Claims Manager and Senior General Liability Claims Administrator, organizing legal documents, sorting medical records, and preparing claims-related materials.
  • Maintained detailed records for 100+ authorized drivers and managed DMV forms, ensuring compliance and up-to-date documentation.
  • Conducted data entry for incident reports, archived incident photos, and managed witness statements and surveillance video retrieval to support claim resolutions.
  • Coordinated office supply inventory for a team of 7, handled incoming calls, distributed messages, and mail, and contributed to smooth departmental operations.

LEGAL ASSISTANT & DEPT HEAD

Gilson Daub
01.2013 - 11.2018
  • Led a team of 5, overseeing task assignments, deadlines, performance tracking, and scheduling, while providing comprehensive training to staff.
  • Independently created and updated training materials for onboarding and cross-training of new and transferring employees within the department.
  • Managed scheduling and coordination for over 100+ medical appointments monthly, including record indexing, invoicing, and organizing travel and interpreter services with 15+ vendors.
  • Provided administrative support to 60+ attorneys, handling high-volume scheduling of appointments, hearings, depositions, and meetings, as well as managing incoming and outgoing communications (USPS, UPS, GSO).
  • Ensured data confidentiality by accurately managing and maintaining case files for over 3,000 active cases using case management software.

Education

Bachelor's Degree - Criminal Justice

CAL STATE FULLERTON
Fullerton, CA

Associate's Degree - General Ed

SADDLEBACK COLLEGE
Mission Viejo, CA

Skills

  • Software Experience: Casefriend, Meruscase, and Foundation AI
  • Professional experience utilizing LexisNexis for obtaining police reports
  • Professional experience with Zoom, Asana, Slack, Google Workspace, and Microsoft Office Suites
  • Familiar with Adobe Creative Suites (Illustrator, Photoshop, Final Cut Pro and Premiere)

Timeline

CDASS CAREGIVER

Colorado Consumer Directed Attendant Support Services
03.2025 - Current

Overnight Pet Care Specialist

Rover
02.2024 - Current

MEDICAL LEAVE & DISABILITY

Career Break for Health & Well-Being
02.2023 - 02.2024

LEGAL SECRETARY

Employer Defense Group LLC
02.2022 - 06.2023

CLAIMS ASSISTANT

In-N-Out Burger Corp
11.2018 - 10.2021

LEGAL ASSISTANT & DEPT HEAD

Gilson Daub
01.2013 - 11.2018

Associate's Degree - General Ed

SADDLEBACK COLLEGE

Bachelor's Degree - Criminal Justice

CAL STATE FULLERTON

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