CARESSIA CARRAL

• Provided one-on-one support, adapting communication style to meet individual needs and improve client satisfaction.
• Reinforced key information in a clear and helpful manner, contributing to stronger engagement and retention.

• Provided direct client support through live video, email, and chat, assisting with onboarding, troubleshooting, and usage issues.
• Maintained accurate customer records in proprietary systems, ensuring smooth handoffs and consistent service.

• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Processed and allocated high-volume cash, check, and electronic payments, ensuring accurate posting to customer accounts and issuing receipts for all transactions.

• Performed daily cash drawer balancing and reconciliation, identifying and resolving discrepancies to maintain accurate financial records.